Shelby Abner
Phoenix,AZ
Summary
Experienced director proficient in managing healthcare operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving hurdles and coordinating diverse teams.
Overview
12
12
years of professional experience
Work History
Director of Operations
Valley Dermatology Institute
03.2025 - 09.2025
- Engineered pristine multi-site clinic practice integrating dermatology, plastic surgery, and aesthetics.
- Cultivated protocols to enhance operational frameworks for startup clinics.
- Expedited credentialing applications, securing necessary certificates for legal compliance.
- Led performance metrics initiatives to drive administrative and clinical outcomes.
- Established business strategies while overseeing scheduling, sales, and operational efficiency.
- Oversaw budget and financial integration of new acquired companies to ensure accurate financial records.
- Managed daily operations, including capital purchases and insurance coordination.
- Forecasted inventory needs across 3 service lines to optimize budgeting practices.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Director of Implementation (Promotion)
GI Alliance
04.2023 - 03.2025
- Responsible for ensuring over 40 Physician group acquisitions were completed on-time, within budget, and constructed with superior quality.
- Communicated efficiently with all company workstreams to ensure a positive transition, including EHR crossover, from the M&A deal to the finish line.
- Offered ongoing support to Physicians, staff, and management in the transition process with financial, EHR, marketing, recruiting, and scheduling during and after a transition period.
- Coordinated process improvement and restructuring plan with all newly acquired practices for cost savings and waste prevention.
- Traveled to mentor Physician groups for positive scheduling and profitability changes.
- Oversaw running Physician procedure/clinic dashboards for all senior leadership for the corporation.
Practice Administrator
GI Alliance
03.2022 - 04.2023
- Prepared monthly reports for office and facility utilization to maximize efficiency and productivity.
- Oversaw the schedule, goals, and performance of providers/staff.
- Facilitated biweekly one-on-one meetings to discuss performance and goals, originating notes to create monthly reports to provide to the Director of Provider Ops.
- Resolved patient issues in person and over the telephone.
- Consistently increased leadership capabilities of the team driving professional growth.
- Implementation of a new phone system including application usage for office efficiency.
- Ensured correct billing for outpatient and inpatient charges for providers.
- Oversaw MIPS compliance.
- Supervised team of 25 office personnel.
Program Manager
Hunkapi Programs, LLC
03.2021 - 02.2022
- Managed office staff responsibilities and performance through setting clear expectations by which team members were held accountable during the hiring and on-boarding processes.
- Accounted for the facility’s $2M budget and daily client billing.
- Oversaw all program client schedules to ensure targeted participation.
- Conducted client grievances and resolve complaints by taking care of all escalated situations.
- Supervised medical billing, banking duties, and the processing/maintenance of patient records.
Regional Practice Manager (Promotion)
Allegheny Health Network
04.2019 - 12.2020
- Managed daily operations of two physician practices including 20 providers and 55+ direct reports.
- Developed annual budgets of $27M by monitoring key financial and revenue cycle metrics, and monitoring physician and other health professional expense reports.
- Provided constructive feedback and specific direction to staff increasing morale and eliminating consistent errors that caused inefficiency.
- Recruited, hired, and coached employees to offer high-quality, cost-effective care to all patients.
- Supervised surgery scheduling, managed authorizations and verified insurance coverage.
- Collaborated with hospital administration, patient experience and physicians to discuss potential issues and brainstorm solutions.
- Conducted routine facility inspections in compliance with the DOH & Joint Commission.
Site Implementation Manager - Apogee Physicians
St. Vincent Hospital
04.2017 - 04.2019
- Implemented customized patient experience plans for a smooth transition for new sites based on size, physician needs and geography for 30 hospitals along the East Coast.
- Conducted HCAHPS reporting and patient satisfaction resolution within Apogee by 5% through consistently training staff to focus on specific questions and engage physicians on feedback.
- Established creation of training materials for patient advocacy program.
- Supervised staff of 45 to ensure proper process and procedure including interview process, evaluations, and progress reports.
Assistant Controller
Champion Bolt
01.2014 - 04.2017
- Processed all supplier invoices to ensure timely payments while expediting sales orders as needed to ensure on time delivery.
- Managed daily banking tasks, regular payment processing, and monthly closing processes.
- Processed customer debits, pricing discrepancies, sales tax errors, shortages weekly.
- Managed payroll data entry and processing for 15 employees to comply with predetermined company guidelines.
Education
Bachelor of Science - Business Administration And Management
Gannon University
Erie, PASkills
- Leadership training
- Strategic planning and execution
- Financial controls implementation
- Performance analysis
- Operations oversight
- Organizational structuring
Timeline
Director of Operations
Valley Dermatology Institute
03.2025 - 09.2025
Director of Implementation (Promotion)
GI Alliance
04.2023 - 03.2025
Practice Administrator
GI Alliance
03.2022 - 04.2023
Program Manager
Hunkapi Programs, LLC
03.2021 - 02.2022
Regional Practice Manager (Promotion)
Allegheny Health Network
04.2019 - 12.2020
Site Implementation Manager - Apogee Physicians
St. Vincent Hospital
04.2017 - 04.2019
Assistant Controller
Champion Bolt
01.2014 - 04.2017
Bachelor of Science - Business Administration And Management
Gannon University