Shelby Agee
Bellevue,OH
Summary
Dynamic professional with extensive experience in customer service support at Amsden House Restaurant and special needs support at St. Paul's Christian Daycare. Proven ability to resolve conflicts and build relationships, ensuring high satisfaction levels. Adept at training staff and implementing effective communication strategies to enhance service quality and operational efficiency.
Overview
8
8
years of professional experience
Work History
Waitress Supervisor
Amsden House Restaurant
Bellevue, OH
06.2021 - Current
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Resolved customer complaints in a timely manner with professionalism.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Preschool Teacher
St. Paul's Christian Daycare
Bellevue, OH
06.2017 - 10.2021
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to working with special needs students.
- Implemented activities designed to improve social, communication, and other skills of autistic children.
- Supported students with personalized accommodations, extra assistance and educational assessments.
- Provided one-on-one support to students with special needs.
- Established positive relationships with families by communicating regularly about their child's progress.
Education
Associate of Arts - Early Childhood Education
Bowling Green State University
Bowling Green, OH05-2019
High School Diploma -
Bellevue High School
Bellevue, OH05-2017
Skills
- Customer service
- Conflict resolution
- Problem solving
- Communication skills
- Relationship building
- Organizational skills
- Special needs support
- Positive attitude
References
References available upon request.
Timeline
Waitress Supervisor
Amsden House Restaurant
06.2021 - Current
Preschool Teacher
St. Paul's Christian Daycare
06.2017 - 10.2021
Associate of Arts - Early Childhood Education
Bowling Green State University
High School Diploma -
Bellevue High School