Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Leoanrdis

Hernando,FL

Summary

I have always told myself that I would find a career and not just a job and I found exactly that when I accepted employment with Lowe's in 2019. Upon joining the team, I discovered a new found passion for customer service and operations, priding myself in my abilities to develop with it's growing business and customer base. Starting as a seasonal cashier, I found a hunger to climb the ladder to management, to share my passion of customer service and business development. I am thankful for the opportunity to apply for this position and excited for the potential growth in my career with Lowe's.

Overview

8
8
years of professional experience

Work History

Front End Supervisor

Lowe's
07.2023 - Current
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.

Sales Specialist

Lowe's
04.2023 - 07.2023
  • Built strong client relationships through consistent communication and effective problem solving .
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.

Department Sales Floor Supervisor

Lowe's
08.2022 - 05.2023
  • Enhanced customer satisfaction by providing exceptional service, addressing concerns promptly, and maintaining a clean and organized sales floor.
  • Prioritized store visual merchandising initiatives to create eye-catching displays that boosted sales figures during peak shopping seasons.

Front End Supervisor

Lowe's
01.2021 - 08.2022
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.

Sales Specialist

Lowe's
07.2019 - 01.2021
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Expanded customer base with targeted prospecting and lead generation efforts.

Cashier

Lowe's
02.2019 - 07.2019
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.

Customer Service Representative

Jurassic Quest
01.2016 - 06.2017
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor of Business Administration - Operations Management

Southern New Hampshire University
Hooksett, NH
01.2025

High School Diploma -

Liberty Technology Magnet High School
05.2012

Skills

  • Complaint Resolution
  • Order Management
  • Staff Management
  • Problem-Solving Skills
  • Operations
  • Systems and Software Expertise
  • Effective communication
  • Inventory management
  • Goal Setting and Achievement
  • Customer Credit Management
  • Scheduling and Time-Tracking

Timeline

Front End Supervisor

Lowe's
07.2023 - Current

Sales Specialist

Lowe's
04.2023 - 07.2023

Department Sales Floor Supervisor

Lowe's
08.2022 - 05.2023

Front End Supervisor

Lowe's
01.2021 - 08.2022

Sales Specialist

Lowe's
07.2019 - 01.2021

Cashier

Lowe's
02.2019 - 07.2019

Customer Service Representative

Jurassic Quest
01.2016 - 06.2017

Bachelor of Business Administration - Operations Management

Southern New Hampshire University

High School Diploma -

Liberty Technology Magnet High School
Shelby Leoanrdis