Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Banker

Manchester,NH

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

5
5
years of professional experience

Work History

Shift Leader

Dunkin' Donuts
Bedford, NH
03.2019 - 05.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.

Front Desk Receptionist

Southern New Hampshire University - On Campus
Manchester, NH
09.2021 - 11.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Crew Member

Dunkin Dounts
Bedford, NH
05.2017 - 09.2018
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.

Education

High School Diploma -

Manchester West High School
Manchester, NH
06.2021

Skills

  • Scheduling and Coordinating
  • Interpersonal Relations
  • Conflict Resolution
  • Assigning Work
  • Training Assistance
  • Team Leadership
  • Shift Paperwork Completion
  • Large Bill Drops

Timeline

Front Desk Receptionist

Southern New Hampshire University - On Campus
09.2021 - 11.2021

Shift Leader

Dunkin' Donuts
03.2019 - 05.2022

Crew Member

Dunkin Dounts
05.2017 - 09.2018

High School Diploma -

Manchester West High School

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Shelby Banker