Shelby Barnes
Maryville,TN
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse. Proven ability to enhance guest satisfaction through effective communication and efficient service. Adept at cash handling and maintaining cleanliness standards, consistently delivering memorable dining experiences in high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
03.2025 - Current
- Provided exceptional customer service to enhance guest satisfaction and create a welcoming atmosphere.
- Assisted with menu knowledge to guide guests in making informed dining choices.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Processed payments accurately and efficiently, ensuring smooth transaction experiences for guests.
- Adapted quickly to changing environments during peak hours, supporting team efficiency.
- Implemented suggestions for menu improvements based on guest feedback to enhance offerings.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
To Go Server
Texas Roadhouse
06.2023 - Current
- Delivered prompt and friendly service to guests, enhancing overall dining experience.
- Managed to-go orders accurately, ensuring timely preparation and delivery.
- Collaborated with kitchen staff to coordinate order specifications and special requests.
- Maintained cleanliness and organization of the to-go station, improving efficiency.
Host
Texas Roadhouse
05.2022 - 05.2025
- Greeted guests promptly, creating welcoming atmosphere and enhancing dining experience.
- Managed reservations efficiently, optimizing table turnover and minimizing wait times.
- Coordinated with team members to ensure smooth guest flow during peak hours.
- Assisted in training new hosts, promoting adherence to service standards and procedures.
- Handled guest inquiries and concerns professionally, ensuring satisfaction throughout visit.
- Supported management in implementing new seating arrangements to improve operational efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Team Member
Sonic
04.2022 - 04.2022
- Managing money and delivering the correct change.
- Managed operation of kitchen equipment while upholding cleanliness and safety standards.
- Facilitated collaboration among team members to enhance workflow efficiency during peak hours.
- Oversaw inventory management by restocking supplies to ensure operational efficiency.
Education
High School Diploma -
Lafayette High School
Lexington, KYSkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Memory retention
Customer service
Safe food handling
Cleanliness standards
Food running
High volume dining
Service prioritization
Timeline
Server
Texas Roadhouse
03.2025 - Current
To Go Server
Texas Roadhouse
06.2023 - Current
Host
Texas Roadhouse
05.2022 - 05.2025
Team Member
Sonic
04.2022 - 04.2022
High School Diploma -
Lafayette High School