Shelby LeGrand
Deatsville
Summary
Resilient 911 Public Safety Telecommunicator known for maintaining calm under pressure while efficiently completing tasks. Skilled in emergency response coordination, crisis communication, and accurate data entry. Excel at active listening, clear communication, and quick decision-making to manage emergencies effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Autauga 911
Prattville
08.2024 - Current
- Operated emergency communication systems to receive and relay critical information.
- Coordinated dispatch of police, fire, and medical services during emergencies.
- Provided clear instructions to callers while assessing their needs quickly.
- Managed stressful situations by employing effective communication techniques.
- Collaborated with team members to ensure timely response to emergencies.
- Utilized mapping software to identify locations and direct responders efficiently.
Correctional Corporal
Autauga County Sheriff's Office
05.2022 - 08.2024
- Supervised daily operations within the correctional facility for safety and security.
- Conducted regular inspections of inmate housing areas to ensure compliance with regulations.
- Managed inmate movements during transport and recreation activities efficiently.
- Assisted in training new staff on procedures and policies for inmate management.
- Enforced facility rules while demonstrating conflict resolution skills among inmates.
- Documented all necessary information related to day-to-day operations for record keeping purposes.
Operations Supervisor, Rx
CVS Pharmacy
Prattville
06.2021 - 06.2023
- Supervised daily operations to ensure efficient workflow and team performance.
- Trained staff on company policies and customer service standards.
- Managed inventory levels to maintain stock availability and reduce shortages.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Pharmacy Technician
Jones Drugs
Millbrook
06.2020 - 06.2021
- Processed prescription orders accurately in a fast-paced pharmacy environment.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Maintained inventory levels and organized pharmaceutical supplies effectively.
- Ensured compliance with safety regulations and pharmacy policies consistently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Shift Supervisor, Rx
CVS Pharmacy
Millbrook
03.2019 - 07.2020
- Supervised daily operations to ensure efficient pharmacy workflow.
- Assisted pharmacists in preparing prescriptions and resolving medication inquiries.
- Assisted customers with prescription orders by verifying information related to insurance coverage and dosage amounts.
- Trained new employees on company policies and operational procedures effectively.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
Saint James School
Montgomery, ALSome College (No Degree) -
Troy University
Troy, ALSome College (No Degree) -
Trenholm State Community College
Montgomery, ALSome College (No Degree) -
Columbia Southern University
Orange Beach, ALSkills
- Emergency communication
- Dispatch coordination
- Stress management
- Critical thinking
- Crisis intervention
- Team collaboration
- Problem solving
- Customer service
- Time management
Certification
- PST (expires 08-09-2026)
- CPR (expires 04-29-2028)
- EMD (expires 01-07-2027)
- NCIC (expires 10-04-2026)
Timeline
911 Public Safety Telecommunicator
Autauga 911
08.2024 - Current
Correctional Corporal
Autauga County Sheriff's Office
05.2022 - 08.2024
Operations Supervisor, Rx
CVS Pharmacy
06.2021 - 06.2023
Pharmacy Technician
Jones Drugs
06.2020 - 06.2021
Shift Supervisor, Rx
CVS Pharmacy
03.2019 - 07.2020
Saint James School
Some College (No Degree) -
Troy University
Some College (No Degree) -
Trenholm State Community College
Some College (No Degree) -
Columbia Southern University