Shelby Baughman
Butte,MT
Summary
Personable and positive individual with strong communication skills and focus on customer satisfaction. Well-versed in financial products and services, with proficiency in handling transactions and resolving customer issues. Committed to enhancing client relationships and providing exceptional service to achieve high levels of customer satisfaction.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Intermountain Health
Butte, MT
10.2020 - 06.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Material Handler
TMI Corporations
Dickinson, ND
11.2018 - 08.2020
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
DSP (Direct Support Professional)
Able INC
Dickinson, ND
04.2018 - 09.2018
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
MHA (Mental Health Associate)
Acadia Montana
Butte, MT
07.2017 - 02.2018
- Utilized electronic health record systems proficiently for efficient documentation of patient information.
- Participated in case conferences with multidisciplinary teams to review patient progress and make adjustments to care plans as needed.
- Enhanced patient education by developing informative materials and conducting one-on-one sessions.
- Provided compassionate support to patients experiencing emotional distress or anxiety related to their medical condition or treatment plan.
- Coordinated referrals to specialists when necessary for optimal patient outcomes.
- Facilitated positive patient experiences by maintaining clean, safe, and organized treatment areas.
Education
Butte High School
Butte, MTSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Money handling
Timeline
Patient Access Representative
Intermountain Health
10.2020 - 06.2021
Material Handler
TMI Corporations
11.2018 - 08.2020
DSP (Direct Support Professional)
Able INC
04.2018 - 09.2018
MHA (Mental Health Associate)
Acadia Montana
07.2017 - 02.2018
Butte High School