SHELBY BEAN
Turning Point Beauty College
Avondale,AZ
23
years of professional experience
Dedicated educator and beauty industry professional with extensive experience in customer service, adult education, safety compliance, and client relations. Proven ability to communicate effectively with diverse populations, manage high-pressure situations, and resolve conflicts while upholding exceptional service standards. Renowned for creating positive customer experiences while ensuring strict adherence to safety protocols and organizational policies. Eager to contribute strong interpersonal, leadership, and service skills to a values-driven company that fosters pride in its workforce.
Work History
Nail Technology Instructor
2 Years 5 Months- Facilitated classroom and practical instruction for adult learners, ensuring compliance with state regulatory standards.
- Maintain a safe learning environment through strict adherence to sanitation, disinfection, and safety procedures.
- Manage classroom dynamics and resolve conflicts professionally while maintaining a positive atmosphere.
- Demonstrate professionalism, leadership, and customer service expectations required in the beauty industry.
Nail Technology Instructor
3 Years 4 Months- Designed engaging technology curriculum to enhance student learning outcomes.
- Developed assessments to evaluate student understanding and progress in technology topics.
- Provided individualized support to students, adapting instruction based on their unique challenges.
- Collaborated with faculty to align technology instruction with overall educational goals.
Licensed Nail Technician
2 Years 5 Months- Delivered exceptional customer service while building long-term client relationships.
- Consulted with clients to identify needs and provide personalized service recommendations.
- Maintained strict compliance with health, sanitation, and safety regulations.
- Handled client concerns and service recovery situations professionally and effectively.
Mobile Nail Tech
14 Years- Delivered high-quality nail services, ensuring client satisfaction and repeat business.
- Customized nail treatments based on individual client needs and preferences.
- Maintained cleanliness and sanitation of tools and workspace to comply with health regulations.
Education
Nail Technology Instructor
Additional Certifications: Nail Technology License/ Nail Technology Instructor License
High School Diploma
Skills
Customer Service Excellence
Conflict Resolution
Professional Communication
Adult Education & Training
Relationship Building
Problem Solving
Time Management
Cultural Sensitivity
Professional Appearance Standards
Handling difficult customers
ADDITIONAL RELEVANT EXPERIENCE
- Customer Service & Client Relations
- Built trust and rapport with clients from diverse backgrounds.
- Maintained professionalism during challenging customer interactions.
- Resolved concerns while preserving positive customer relationships.
- Promoted repeat business through exceptional service and communication.
Timeline
Nail Technology Instructor
Turning Point Beauty College
01.2024 - CurrentRead More
Nail Technology Instructor
Academy of Nail Technology
09.2020 - 01.2024Read More
Licensed Nail Technician
PROSE
10.2017 - 03.2020Read More
Mobile Nail Tech
Wool & Flax Solutions (Self Employed)
01.2003 - 01.2017Read More
Academy of Nail Technology
Nail Technology Instructor
Read More
Central Highschool
High School Diploma
Read More