Shelby Becker
Little Falls,MN
Summary
Experience in front desk operations and customer service; demonstrated effective communication skills while greeting and assisting guests. Trained new staff on best practices, fostering a collaborative environment that enhanced team performance. Managed payment processing accurately using POS systems, ensuring efficient transaction handling and adherence to cash management protocols. Developed strong relationships with guests through attentive service and problem-solving capabilities, contributing to a positive customer experience.
Overview
8
8
years of professional experience
Work History
Bartender/Server
ZaZa Pub & Pizzeria
Winona, MN
08.2025 - 05.2026
- Crafted and served a diverse range of cocktails and beverages to enhance customer experiences.
- Managed bar inventory, ensuring timely restocking and minimizing waste through effective tracking systems.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
- Collaborated with kitchen staff to coordinate food and drink pairings for special events.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Front Desk Receptionist
Iron Bluff Gym
Winona, MN
06.2025 - 05.2026
- Managed multi-line phone system to efficiently direct calls and inquiries.
- Coordinated scheduling for appointments, ensuring optimal use of time and resources.
- Assisted in training new reception staff on procedures and customer service standards.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Developed and implemented streamlined check-in procedures to improve visitor experience.
Front Desk Worker
Winona IWC Gym
Winona, Minnesota
09.2023 - 05.2025
- Assisted with training new front desk staff members on best practices.
- Greeted and welcomed guests in a friendly and professional manner.
- Provided exceptional customer service at all times when interacting with guests or responding to inquiries.
Bartender
Market St Tap
Winona, Minnesota
06.2024 - 04.2025
- Assisted in setting up the bar for service shift.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Greeted customers and provided excellent customer service.
Stable Help
Hagberg Show Horses
Bowlus, Minnesota
07.2018 - 08.2022
- Ensured that all equipment was cleaned and stored properly after use.
- Ensured safety measures were taken while handling horses in the barns at all times.
- Followed standard operating procedures for feeding, turnout, grooming and other tasks within the barn.
- Communicated effectively with customers to ensure satisfaction with services provided.
- Mucked out stalls daily; disposed of manure properly in designated area outside the barn.
- Fed horses according to instructions given by manager or owner.
- Provided assistance during emergencies such as colic episodes or injury treatments.
- Cleaned and maintained stable, stalls, tack room, and grooming areas, and office.
- Provided exercise for horses under the direction of the trainer or riding instructor.
Hostess/Server
Jimmy’s Pour House
Sauk Rapids, Minnesota
06.2019 - 01.2020
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Demonstrated strong interpersonal skills when interacting with customers.
- Maintained a clean and organized dining area.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted guests warmly upon arrival, seating them promptly.
- Resolved any customer complaints or issues quickly and professionally.
Education
Diploma -
Little Falls Community High School
Little Falls, MinnesotaNo Degree - Public Health
Winona State University
Winona, MinnesotaSkills
Customer service
Problem solving
Team collaboration
Training staff
Time management
Oral and written communications
Guest accommodations
Problem-solving skills
Training and mentoring
Front desk management
Listening skills
Credit and cash payments
Cash handling
Transaction processing
Inventory oversight
Strategic planning
Excellent communication
Detail oriented
Timeline
Bartender/Server
ZaZa Pub & Pizzeria
08.2025 - 05.2026
Front Desk Receptionist
Iron Bluff Gym
06.2025 - 05.2026
Bartender
Market St Tap
06.2024 - 04.2025
Front Desk Worker
Winona IWC Gym
09.2023 - 05.2025
Hostess/Server
Jimmy’s Pour House
06.2019 - 01.2020
Stable Help
Hagberg Show Horses
07.2018 - 08.2022
No Degree - Public Health
Winona State University
Diploma -
Little Falls Community High School