Shelby Boles
Dayton,TN
Summary
Dynamic Assistant Manager at Circle K with a proven track record in enhancing team efficiency and service quality. Skilled in customer service and inventory management, I developed training materials that streamlined onboarding and reduced waste. Recognized for problem-solving abilities and fostering a collaborative team environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Circle K
07.2025 - Current
- Coordinated daily operations to enhance team efficiency and service quality.
- Developed training materials that improved onboarding process for new staff.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Conducted performance evaluations and provided constructive feedback to team members.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cashier
Captain D's
01.2024 - 03.2025
- Welcomed customers and helped determine their needs.
- Processed customer orders efficiently using point-of-sale system, ensuring accurate transactions and timely service.
- Handled cash, credit, and debit transactions while adhering to company policies for cash management.
- Provided exceptional customer service, resolving inquiries and addressing concerns to enhance the drive-thru experience.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Worked flexible schedule and extra shifts to meet business needs.
Host
Jacob Myers
07.2022 - 09.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Managed reservation systems to streamline seating arrangements.
- Assisted in coordinating guest flow during busy periods.
- Provided information about menu items and specials to enhance customer experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma -
Rhea County High School
Evensville, TN05-2025
Skills
- Customer service
- Problem-solving
- Time management
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Circle K
07.2025 - Current
Cashier
Captain D's
01.2024 - 03.2025
Host
Jacob Myers
07.2022 - 09.2023
High School Diploma -
Rhea County High School
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