Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Branch

Walkerville,Michigan

Summary

Proven leader and efficient manager at Freemans Leaky Tap LLC, adept in customer focus and inventory management. Enhanced customer satisfaction and financial transparency, skillfully balancing books for Colfax Township. Excelled in staff management and audit preparation, driving repeat business and fostering strong bank relationships. Achieved significant improvements in service delivery and financial reporting.

Overview

7
7
years of professional experience

Work History

Owner

Freemans Leaky Tap LLC
08.2022 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Maintained all day to day business operations, ATM, Pull Tabs, Schedules, ordering, deposits.
  • Paid and managed all bills and accounts

Colfax Township Treasurer

Colfax Township
07.2022 - Current
  • Enhanced financial transparency by implementing a detailed budget and tracking system for township expenses.
  • Process tax payments yearly and disbursements
  • Balance and keep all books for the township.


Teller/ CSR

Lake Osceola State Bank
09.2017 - 06.2022
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Filled and maintained ATM
  • Balanced a cash Vault
  • Answered phones and Opened Accounts
  • Maintained Night Drops and any Mail Payments.

Education

High School Diploma -

Walkerville Public School
Walkerville, MI
2015

Skills

  • Customer Focus
  • Recordkeeping strengths
  • Documentation
  • Staff Management
  • Small business operations
  • Inventory Management
  • Cash Flow Management
  • Accounting knowledge
  • Bank Relationship Management
  • Audit preparation

Timeline

Owner

Freemans Leaky Tap LLC
08.2022 - Current

Colfax Township Treasurer

Colfax Township
07.2022 - Current

Teller/ CSR

Lake Osceola State Bank
09.2017 - 06.2022

High School Diploma -

Walkerville Public School

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