Shelby Brown
TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Scheduling Supervisor
Advanced Cardiovascular Specialists
Beaumont, TX
03.2023 - Current
- Ensured that all shifts were adequately staffed according to operational requirements.
- Developed and maintained accurate schedules for staff, including vacation and sick days.
- Prepared reports on employee productivity.
- Maintained a secure filing system for confidential documents.
- Retrieved patient medical records in response to requests from authorized personnel.
- Reviewed patient charts for accuracy and completeness.
- Entered data into electronic health record systems.
- Developed and maintained referral networks, establishing strong relationships with a variety of healthcare providers.
- Maintained accurate and up-to-date patient records, including referral status and follow-up information.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
Clinic Patient Representative
Christus Orthopedics and Sports Medicine
Tyler, TX
03.2018 - 12.2023
- Obtained informed consent and payment documentation from patients and filed in system.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Informed patients of delays and approximate wait times upon arrival for appointments.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Greeted visitors and answered phones in a professional manner.
- Coordinated with clinical staff to ensure timely care for patients.
Head Start Instructional Assistant
Mabank ISD
Mabank, Texas
03.2015 - 03.2018
- Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
- Monitored student needs and supported mobility-restricted students.
- Supported the development of social skills through modeling appropriate behavior and interactions with peers.
- Supported students with personalized accommodations, extra assistance and educational assessments.
- Managed class of special education students in absence of lead teacher.
- Escorted students to restroom cafeteria, outside to playground and on field trips.
Education
High School Diploma -
Mabank High School
Mabank, Texas05-2012
Skills
- Relationship building
- Conflict resolution
- Effective communication
- Multitasking
- Proficient in EHRs (Epic, Gemms, NextGen and Athena)
- Documentation and reporting
- Office administration
- Strong work ethic
- Behavior management
- Social development support
- Learning disabilities support
- Life skills development
- Patient communication
- Cardiology management
- Medical ethics
Timeline
Scheduling Supervisor
Advanced Cardiovascular Specialists
03.2023 - Current
Clinic Patient Representative
Christus Orthopedics and Sports Medicine
03.2018 - 12.2023
Head Start Instructional Assistant
Mabank ISD
03.2015 - 03.2018
High School Diploma -
Mabank High School