Shelby Buchanan
Independece,MO
Summary
Dynamic Front Desk Agent with expertise in guest services and cash handling. Proven ability to enhance guest experiences through effective problem-solving and time management.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Marriott Country Club Plaza
Kansas City, MO
06.2025 - Current
- Engaged with guests upon arrival, ensuring a friendly atmosphere that enhances overall experience.
- Streamlined guest check-in and check-out procedures to enhance operational efficiency.
- Handled guest inquiries and swiftly resolved issues, focusing on improving overall guest experience.
- Oversaw collaboration with housekeeping to maintain high standards of room cleanliness and readiness for guests.
Front Desk Agent
Candlewood Suites Hotel
Independence, MO
10.2024 - 05.2025
- Engaged with guests upon arrival, ensuring a friendly atmosphere that enhances overall experience.
- Streamlined guest check-in and check-out procedures to enhance operational efficiency.
- Handled guest inquiries and resolved concerns swiftly, contributing to enhanced guest satisfaction.
- Oversaw collaboration with housekeeping to maintain high standards of room cleanliness and readiness for guests.
Night Auditor
Marriott Kansas City Overland Park
Overland Park, KS
02.2024 - 09.2024
- Supervised nightly operations, guaranteeing integrity in financial reporting and adherence to cash handling protocols.
- Analyzed daily transactions, pinpointing discrepancies and implementing timely solutions to maintain financial integrity.
- Executed hotel management software to streamline check-in and check-out operations.
- Facilitated guest satisfaction through prompt and effective resolution of inquiries and concerns.
Front Desk Agent
Hotel Lotus
Kansas City, MO
11.2023 - 02.2024
- Engaged with guests upon arrival, fostering a friendly atmosphere to enhance overall experience.
- Streamlined guest check-in and check-out procedures to enhance operational efficiency.
- Facilitated resolution of guest inquiries and concerns swiftly to maintain high levels of satisfaction.
- Oversaw collaboration with housekeeping to maintain high standards of room readiness and cleanliness.
Education
High School Diploma -
Truman High School
Independence, MO05-2019
Skills
- Cash handling
- Problem-solving skills
- Guest services
- Customer service
- Effective time management
- Clear verbal and written skills
Timeline
Front Desk Agent
Marriott Country Club Plaza
06.2025 - Current
Front Desk Agent
Candlewood Suites Hotel
10.2024 - 05.2025
Night Auditor
Marriott Kansas City Overland Park
02.2024 - 09.2024
Front Desk Agent
Hotel Lotus
11.2023 - 02.2024
High School Diploma -
Truman High School