Shelby Butler

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Stayed up-to-date on menu changes to help customers make food choices.
• Checked identification for minimum age for sale of alcoholic beverages.

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• Worked in fast-paced environment while maintaining exceptional Customer Service.
• Corporate Trainer traveling to new Saltgrass locations to train new waitstaff and bartenders.
• Managed front and back of house to ensure all employees were performing according to Satgrass standards.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales through excellent customer service and adherence to standard practices.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised guests at front counter, answering questions regarding products.
• Coached sales associates on product knowledge by using wide variety of training tools.