Shelby Chagolla
Ontario,CA
Summary
Dynamic and dedicated professional with experience at In-N-Out Burger, excelling in customer assistance and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and cash handling. Recognized for fostering a collaborative environment and ensuring operational efficiency, consistently delivering high-quality service. With order-taking reliability.
Overview
6
6
years of professional experience
Work History
Store Associate
In-N-Out Burger
Upland, California
01.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Working as a cashier and other positions within the store.
Assistant Manager
Clarks Nutrition and Natural Foods Market
Chino, CA
10.2023 - 09.2024
- Place tills out to ensure cashiers have their area ready for when they arrive.
- Ensured a smooth opening of the store each morning for daily operations.
- Placing orders in the morning and ensuring we need that product placed.
- Receiving the product and checking it into inventory.
- Built product and merchandise endcaps each month.
- Communicated within our management team, as well as with other stores and Human Resources.
Sales Associate
Side Action Apparel
Ontario, CA
09.2023 - 02.2024
- Packed online orders.
- Restocked the product from the warehouse.
- Printed online order labels for shipping.
- Checked customers out at the register.
- Guiding customers to help them in the store.
Community Service Leader
The City Of Chino
Chino, CA
11.2022 - 02.2023
- Responsible for the supervision of as many as 20 students.
- Provide homework support and assistance with other activities.
- Communication with staff and parents.
- Assure the safety of students at all times.
Operations Associate
Clark's Nutrition and Natural Foods Market
Chino, CA
05.2021 - 12.2022
- Broke down product loads, put all boxes on proper carts, while making sure to check tags to ensure they were the correct boxes.
- Organized the shelves before closing and was responsible for checking that were carts available for customers every two hours.
- I worked as a cashier, helped customers find products, and answered questions and phone calls that the store received.
- Approached browsing customers to initiate conversations to determine buying preferences.
Cashier
Raising Canes
Ontario, CA
11.2019 - 05.2020
- Responsible for taking customers' orders, collecting payments, and making change.
- Checked orders for completeness and accuracy.
- Followed protocols for assuring the cleanliness of the store, and other duties as requested.
- Expedited customer orders.
- Kept the dining area clean and stocked for customers.
Education
Associate of Psychology - Psychology / Sociology
Citrus Community College
Glendora, CA05-2026
High School Diploma - High School
Chino High School
Chino, CA05-2021
Skills
- Safety Product Organization
- Cash handling
- Cash register operation
- Customer assistance
- Cleaning and sanitizing
- Stocking and replenishing
- Task delegation
- Effective communication
- Conflict resolution
- Order taking accuracy
- Order memorization
Timeline
Store Associate
In-N-Out Burger
01.2025 - Current
Assistant Manager
Clarks Nutrition and Natural Foods Market
10.2023 - 09.2024
Sales Associate
Side Action Apparel
09.2023 - 02.2024
Community Service Leader
The City Of Chino
11.2022 - 02.2023
Operations Associate
Clark's Nutrition and Natural Foods Market
05.2021 - 12.2022
Cashier
Raising Canes
11.2019 - 05.2020
Associate of Psychology - Psychology / Sociology
Citrus Community College
High School Diploma - High School
Chino High School
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