Shelby Champion
Mobile
Summary
Dynamic customer service professional with a proven track record at Alabama One Weight Loss Clinic, excelling in CRM and administrative support. Leveraged customer focus and account management skills to enhance service quality and client satisfaction. Successfully maintained 100% accurate patient databases, ensuring seamless operations and high customer service standards.
Overview
3
3
years of professional experience
Work History
Customer Service Coordinator
Alabama One Weight Loss Clinic
09.2023 - 06.2024
- Organized and maintained patient information databases.
- Assessed patient weight and reviewed medication.
- Tracked prescription adherence for patients.
- Ensured up-to-date patient information in database.
- Managed phone inquiries, offering details to customers.
Customer Service Representative
Arrow Exterminators, Inc
10.2021 - 08.2023
- Managed customer inquiries effectively, ensuring timely responses and accurate information delivery.
- Utilized CRM systems to track customer interactions, enhancing record accuracy and service quality.
- Collaborated with cross-department teams to resolve customer issues, promoting a cohesive service approach.
- Educated customers on product features, helping them make informed decisions and enhancing satisfaction.
- Maintained detailed records of customer interactions, supporting efficient follow-up and service continuity.
Sales Consultant
Persinger Automotive
01.2021 - 08.2023
- Managed client relationships by providing personalized service and addressing inquiries promptly.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Education
Bachelor of Science - Business
Faulkner University
Mobile, ALSkills
- Account Management
- Customer focus
- Product or service support
- Payment processing
- Microsoft outlook, word, and Excel
- Administrative support
- Customer relationship management (CRM)
- Adherence to high customer service standards
Timeline
Customer Service Coordinator
Alabama One Weight Loss Clinic
09.2023 - 06.2024
Customer Service Representative
Arrow Exterminators, Inc
10.2021 - 08.2023
Sales Consultant
Persinger Automotive
01.2021 - 08.2023
Bachelor of Science - Business
Faulkner University