Shelby Charters
Lancaster,PA
Summary
Proven leader with extensive experience at JB Dawson’s Restaurant and Bar, adept in business operations and team leadership. Excelled in enhancing customer satisfaction and retention, demonstrated by mentoring staff to foster a high-performance culture. Skilled in employee scheduling and staff management, significantly contributing to service excellence and operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
JB Dawson’s Restaurant and Bar
Lancaster, PA
03.2021 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Bartender/Server
JB Dawson’s Restaurant and Bar
Lancaster, PA
12.2019 - 03.2021
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Hostess/Server
Hoss’s Steak and Sea House
Cressona, PA/Lititz, PA
11.2014 - 10.2019
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Associate Of Business Administration - Business Management
Millersville University of Pennsylvania
Millersville, PASkills
- Business operations knowledge
- Employee Scheduling
- Team leadership expertise
- Staff Management
- Customer Retention
Timeline
Assistant General Manager
JB Dawson’s Restaurant and Bar
03.2021 - Current
Bartender/Server
JB Dawson’s Restaurant and Bar
12.2019 - 03.2021
Hostess/Server
Hoss’s Steak and Sea House
11.2014 - 10.2019
Associate Of Business Administration - Business Management
Millersville University of Pennsylvania