Shelby Christy
Ontario,OH
Summary
Adept at spearheading investigations with a proven track record from Discover Financial Services, DFS, I excel in compliance monitoring and fostering robust customer relations. My expertise in evidence collection and active listening has significantly mitigated fraud, enhancing operational integrity and client trust.
Overview
13
13
years of professional experience
Work History
Process Review Specialist Reg-E
Discover Financial Services, DFS
Columbus, OH
03.2022 - Current
- Analyzed customer data for potential fraud indicators.
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
- Tracked chargeback activity to identify best practices for determining fraud.
- Evaluated internal processes and procedures to detect areas of vulnerability to fraud.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Performed deep-dive investigations into complex fraud cases, ensuring thorough examination and resolution.
- Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
- Investigated reported and identified compliance issues against accepted standards.
- Maintained accurate records of all activities related to compliance monitoring.
Dispute Resolution Specialist
Alliance Data
Columbus, OH
06.2012 - 03.2022
- Investigated complex cases involving multiple parties and and or large amounts of money.
- Assisted customers with dispute resolution by providing helpful advice on how to resolve their issues.
- Drafted letters of explanation for customers regarding dispute resolutions.
- Updated policies and procedures related to dispute resolution processes regularly.
- Maintained accurate records of all dispute cases handled.
- Trained new staff members on proper dispute resolution techniques.
- Collaborated with internal departments such as legal, compliance, and risk management in order to resolve disputes efficiently.
Education
Bachelor of Science - Business Administration And Management
University of Massachusetts Global
Aliso Viejo, CA05-2027
Associate of Science - General
Vincennes University
Vincennes, IN12-2016
Skills
- Case assignment oversight
- Records research
- Evidence collection
- Telephone etiquette
- Case Procedure Auditing
- Compliance monitoring
- Compliance
- Information security
- Documentation review
- Investigations expertise
Timeline
Process Review Specialist Reg-E
Discover Financial Services, DFS
03.2022 - Current
Dispute Resolution Specialist
Alliance Data
06.2012 - 03.2022
Bachelor of Science - Business Administration And Management
University of Massachusetts Global
Associate of Science - General
Vincennes University
Similar Profiles
River BonsRiver Bons
Lead Account Specialist at Discover Financial Services, DFSLead Account Specialist at Discover Financial Services, DFS
DAWNE GARRETTDAWNE GARRETT
Senior Customer Service Representative at Discover Financial Services, DFSSenior Customer Service Representative at Discover Financial Services, DFS
Sonia CarterSonia Carter
Digital Account Specilist at Discover Financial Services, DFSDigital Account Specilist at Discover Financial Services, DFS
Tiffany Ryals FrazierTiffany Ryals Frazier
Customer Relationship Manager at Discover Financial Services, DFSCustomer Relationship Manager at Discover Financial Services, DFS
EZEKIEL PAULEZEKIEL PAUL
Graduate Researcher at University of ToledoGraduate Researcher at University of Toledo