Shelby Clark

Manager of breakfast and lunch program.Daily tasks were food prep ,cooking,serving both meals,cleaning,daily paperwork, monthly specials,weekly grocery orders as well as receiving the orders,scheduling,payroll,hiring,etc.In 6 months sales were nearly doubled.

• Supervised daily operations and staff activities at convenience store locations.
• Managed inventory levels and ensured product availability for customers.
• Trained new employees on customer service and operational procedures.
• Coordinated with vendors to maintain supply chain efficiency and quality.
• Implemented store policies to enhance compliance and safety standards.
• Monitored cash handling procedures for accuracy and security measures.
• Resolved customer complaints promptly to maintain satisfaction levels.
• Led team meetings to communicate goals and improve service delivery.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Recruited and hired qualified candidates to fill open positions.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Established processes to ensure efficient workflow throughout the organization.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Implemented process improvements, resultingin an increase in operational efficiency.
• Developed and implemented strategic plans to achieve company objectives.
• Conducted performance evaluations, providing feedback and coaching for team development.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Assisted in managing daily operations and staff scheduling.
• Trained new employees on company policies and customer service standards.
• Maintained compliance with safety regulations and quality standards.
• Resolved customer inquiries and complaints to ensure satisfaction.
• Maintained up-to-date knowledge of company products and services.
• Monitored employee attendance records, timekeeping, and payroll information.
• Ensured compliance with safety regulations and company policies.
• Resolved conflicts between team members in an effective manner.
• Collaborated with management on developing strategic plans for achieving business goals.
• Developed a system for tracking inventory and ordering supplies as needed.
• Created reports on sales trends, inventory levels, and financial data.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.