Shelby Cox
Vancouver ,WA
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction and streamlining operations at all jobs. Excels in customer service and complex problem-solving, demonstrated by efficiently managing high-volume events and crafting high-quality cocktails. Known for an engaging personality and strong multitasking abilities, consistently improving team dynamics and operational efficiency, dependable and hard working. Desire to learn and teach in all aspects of work and a passion for filling in when needed with a positive attitude to be considerate of my team members!
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Doomsday Pub And Pizza
Vancouver, WA
12.2023 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
Urban Farmer At The Nines Hotel
Portland, OR
12.2021 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
“R” Bar
Battle Ground, WA
03.2021 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Followed strict recipes and drink measurements to minimize product used.
Front Desk Receptionist
The Radisson Hotel
Portland, OR
01.2020 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Barista
Starbucks
Vancouver, WA
01.2017 - 10.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Diploma -
Skyview High School
Vancouver, WA06.2014
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Patience and Tolerance
- Team player attitude
- Engaging personality
- Cleanliness and hygiene
- Organizational ability
- Responsible Alcohol Service
- Complex Problem-Solving
- Memory retention
- Hospitality service expertise
- Fast Learner
- Honest and Dependable
Certification
Mixology permits for Washington and oregon
Food handlers card
CPR trained
Training experience
Timeline
Bartender
Doomsday Pub And Pizza
12.2023 - 02.2024
Bartender
Urban Farmer At The Nines Hotel
12.2021 - 12.2023
Bartender
“R” Bar
03.2021 - 08.2022
Front Desk Receptionist
The Radisson Hotel
01.2020 - 03.2020
Barista
Starbucks
01.2017 - 10.2019
Diploma -
Skyview High School