Shelby Dryden
Petersburg,VA
Summary
Cultivated a learning mindset to acquire necessary job skills rapidly.,Fostered a positive environment while navigating through professional challenges.,Explored new career pathways to enhance personal and professional growth.
Overview
6
6
years of professional experience
Work History
Table Games Floor Supervisor
Live!
Petersburg, VA
02.2026 - Current
- Supervised table game operations, ensuring compliance with gaming regulations and company policies.
- Trained and mentored staff on game procedures and customer service best practices.
- Monitored gameplay for accuracy, identifying discrepancies to maintain fairness and integrity.
- Collaborated with management to implement strategies that enhance player experience and satisfaction.
- Resolved customer disputes efficiently, fostering positive relationships with patrons.
- Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
- Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
Dual Rate Table Games Supervisor
Harrahs
Valley Center, CA
07.2025 - 01.2026
- Achieved compliance in table games operations through proactive monitoring of gaming regulations and company policies.
- Elevated dealer performance by providing comprehensive training on game procedures and customer service excellence.
- Resolved operational issues swiftly by monitoring gaming activities closely.
- Enhanced game performance and customer engagement by collaborating with management on strategic initiatives.
- Strengthened financial integrity of operations through meticulous reporting of table game transactions.
Dual Rate Table Games Supervisor
Caesars Casino
Danville, VA
09.2024 - 04.2025
- Directed table games operations to uphold gaming regulations and company standards.
- Mentored dealers on efficient game procedures and exemplary customer service.
- Evaluated gaming activities to swiftly resolve operational discrepancies.
- Partnered with management to formulate strategies for optimizing game performance and enhancing customer interaction.
- Established and monitored betting limits and banking for supervised games.
- Enforced safety measures while addressing potential hazards and managing guest conduct.
- Analyzed chip transactions, table inventories, and player performance metrics.
Table Games Dealer
Caesars Entertainment
Danville, VA
04.2023 - 09.2024
- Started my career in the industry with 8 weeks of unpaid training. Worked high-limit black jack for 7 months.
- Took the classes for baccarat, roulette, and craps.
- Assisted dealers in learning game procedures and providing excellent customer service.
- Observed gaming activities to help identify and resolve operational issues quickly.
- Worked with management to create strategies for enhancing game performance and customer satisfaction.
- Facilitated accurate reporting of table game transactions to maintain financial integrity.
Store Manager
Sandy Pawz
Bethany Beach, DE
09.2020 - 09.2022
- Ordered, Priced, And Placed every item in the store.
- Ran the cash register myself everyday from 9am-5pm Thursday-Monday during off season Sept.-May.
- May-Sept worked from 9am-9pm
- Brought in over $100,000 in “Profit Sales, for the owner.” That was after paying for all the bills for the store, rent, payroll.
- Took photos for our google page.
- Excellent repot with my customers Fur babies and human.
Education
Bachelor of Science - Elementary Education (K-6)
Averett University
01.2018
Not Degree Seeking - undefined
Wor-Wic Community College
01.2018
Skills
- Developed new skills rapidly in various areas
- Supported a culture of ongoing learning among peers
- Assisted in maintaining high accuracy during financial transactions
- Facilitated improved productivity by managing time effectively
- Promoted critical thinking to tackle challenging problems
LANGUAGES
English: Fluent
Spanish: Very BASIC
Timeline
Table Games Floor Supervisor
Live!
02.2026 - Current
Dual Rate Table Games Supervisor
Harrahs
07.2025 - 01.2026
Dual Rate Table Games Supervisor
Caesars Casino
09.2024 - 04.2025
Table Games Dealer
Caesars Entertainment
04.2023 - 09.2024
Store Manager
Sandy Pawz
09.2020 - 09.2022
Bachelor of Science - Elementary Education (K-6)
Averett University
Not Degree Seeking - undefined
Wor-Wic Community College