Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Duncan

Grain Valley,MO

Summary

I am a strong motivated mom who has excelled remotely in the work life and it has been such a pleasure to be a full time worker and a mom. I am motivated when it comes to work and believe that a mind should always want to have a good work ethic. I have true and valid emotional connection with callers, as it seems it would be a a wonderful option to dive into new learning experiences. My scheduling skills go as far as to copying URL links and directing through the calls to the caller what options they have and guiding further. When it comes to answering for 20,000 different companies, I never know what I will be getting on the other end. I would say up to 200 plus calls a day and some times less or more.

Overview

9
9
years of professional experience

Work History

Receptionist

MAP Communications
Independence, MO
02.2019 - Current

* Calls back to back

* Collect main information

* Screen Sales/Solicitation calls

* Connect with a variety of people daily

* Take messages/ answer chats

* I call out to companies to proceed with connecting new leads

* I collect for leads

* Respond and acknowledge emails, teams messages

*Walk people through step to step intructions

* Schedule callers, clients, patients

* HIPPA and confidential client information is dealt with

* Professional manorism and patience with who ever is on the line

Server

Buffalo Wild Wings
Independence, MO
01.2016 - 01.2019
  • Ran orders and took orders
  • Customer service
  • Waitressing

Education

High School Diploma -

University of Central Missouri
Warrensburg, MO

Skills

  • Bookkeeping
  • Scheduling
  • Calm demeanor
  • Data inputting
  • Mail handling
  • Document management
  • Skills with leading the call

Timeline

Receptionist

MAP Communications
02.2019 - Current

Server

Buffalo Wild Wings
01.2016 - 01.2019

High School Diploma -

University of Central Missouri
Shelby Duncan