Shelby Durbin
Washington ,PA
Summary
Driven professional with a strong work ethic and exceptional customer service skills, honed at Presbyterian Senior Care and other roles. Excelled in multitasking and guest engagement, significantly enhancing patient and customer satisfaction. Skilled in cash handling and POS systems, adept at fostering positive experiences in high-pressure environments. Demonstrated ability to improve service quality through effective collaboration and attention to detail.
Overview
15
15
years of professional experience
Work History
Server
Waffle House
03.2015 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
CNA
Presbyterian Senior Care
01.2011 - 09.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Home Health Aide
Private Duty
07.2008 - 09.2010
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
Trinity High School
Washington Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
Waffle House
03.2015 - 12.2023
CNA
Presbyterian Senior Care
01.2011 - 09.2015
Home Health Aide
Private Duty
07.2008 - 09.2010
Trinity High School
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