SHELBY DUTRA
Portage,MI
Summary
Dynamic individual, and soon to be graduate with foundational knowledge in Psychology/behavioral health. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
13
13
years of professional experience
Work History
Server Supervisor
ZOOROONA MEDITERRANEAN GRILL
Kalamazoo, MI
03.2016 - 06.2025
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
BARTENDING AND SERVING
TEXAS CORRAL
Kalamazoo, MI
10.2017 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
KICKBOXING/ BOOTCAMP GROUP INSTRUCTOR
ENDURANCE FITNESS
Kalamazoo, MI
01.2012 - 07.2015
- Lead groups of people through routine exercise.
- Designed and implemented fitness programs tailored to diverse client needs.
- Led group classes, fostering community engagement and motivation among participants.
Education
Associates of Science - undefined
Kalamazoo Valley Community College
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, CO04-2027
Diploma - undefined
Thornapple Kellogg High School
Middleville01.2010
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- Mental health support
- Conflict resolution
- Crisis handling
- Typing invoices, bids, and estimates
- Filing and organizing important documents
- Microsoft Office
- Various office equipment
- Capacity planning
Bar Boss Finalist
Nationwide server/bartender competition based off of promotion, votes, and donations through set time periods.
Timeline
BARTENDING AND SERVING
TEXAS CORRAL
10.2017 - 06.2019
Server Supervisor
ZOOROONA MEDITERRANEAN GRILL
03.2016 - 06.2025
KICKBOXING/ BOOTCAMP GROUP INSTRUCTOR
ENDURANCE FITNESS
01.2012 - 07.2015
Associates of Science - undefined
Kalamazoo Valley Community College
Bachelor of Science - Psychology
Colorado Technical University
Diploma - undefined
Thornapple Kellogg High School