SHELBY DUTRA
Portage,MI
Summary
Dynamic individual, and soon to be graduate with foundational knowledge in Psychology/behavioral health. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
13
13
years of professional experience
Work History
Server Supervisor
ZOOROONA MEDITERRANEAN GRILL
03.2016 - 06.2025
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
BARTENDING AND SERVING
TEXAS CORRAL
10.2017 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
KICKBOXING/ BOOTCAMP GROUP INSTRUCTOR
ENDURANCE FITNESS
01.2012 - 07.2015
- Lead groups of people through routine exercise.
- Designed and implemented fitness programs tailored to diverse client needs.
- Led group classes, fostering community engagement and motivation among participants.
Education
Associates of Science - undefined
Kalamazoo Valley Community College
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, CO04-2027
Diploma - undefined
Thornapple Kellogg High School
Middleville01.2010
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- Mental health support
- Conflict resolution
- Crisis handling
- Typing invoices, bids, and estimates
- Filing and organizing important documents
- Microsoft Office
- Various office equipment
- Capacity planning
Bar Boss Finalist
Nationwide server/bartender competition based off of promotion, votes, and donations through set time periods.
Timeline
BARTENDING AND SERVING
TEXAS CORRAL
10.2017 - 06.2019
Server Supervisor
ZOOROONA MEDITERRANEAN GRILL
03.2016 - 06.2025
KICKBOXING/ BOOTCAMP GROUP INSTRUCTOR
ENDURANCE FITNESS
01.2012 - 07.2015
Associates of Science - undefined
Kalamazoo Valley Community College
Bachelor of Science - Psychology
Colorado Technical University
Diploma - undefined
Thornapple Kellogg High School