Professional with high standards and focus on achieving results in hospitality industry. Valued for expertise in team collaboration and driving efficiency. Relied upon for adaptability and dependability. Key skills include staff management, conflict resolution, and customer service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Supervisor
International House Of Pancakes
03.2020 - 05.2024
Trained new servers on company policies, procedures, and best practices for exceptional guest service.
Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
Assistant Sales and Marketing Manager
Vector Marketing Company
06.2023 - 04.2024
Managed key accounts, fostering strong client relationships that contributed to sustained revenue growth over time.
Enhanced brand visibility through targeted social media campaigns and online advertising efforts.
Mentored junior team members, providing guidance on sales strategies and professional development opportunities.
Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.