Shelby Earls
Guymon
Summary
Results-driven Assistant Manager with a proven track record of training and mentoring staff to deliver exceptional customer service. Skilled in retail operations, money handling, and staff supervision. Known for problem-solving, team leadership, and fostering a collaborative work environment.
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
Work History
Assistant Manager
Hibbett
Great bend
08.2024 - Current
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Coached and mentored new employees on company policies and procedures.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Represented business in marketplace and developed relationships with key accounts to promote and market business.
Sales Associate
Lewis Chevrolet
Liberal
06.2024 - Current
- Assisted customers in selecting vehicles that fit their needs and preferences.
- Demonstrated vehicle features and capabilities to enhance customer understanding.
- Processed sales transactions accurately and efficiently at the point of sale.
- Maintained knowledge of current inventory and promotions to inform customers.
- Collaborated with team members to improve customer service and satisfaction levels.
- Handled customer inquiries and resolved issues promptly to ensure positive experiences.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Conducted inventories on a regular basis to track stock levels.
- Tracked sales performance metrics to identify trends in market place.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Placed special orders or called other stores to find desired items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Assistant
A&M panhandle beef partners
Beaver
10.2023 - 11.2024
- Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel.
- Project management
- Financial management
- Schedule oversight
- Maintained organized filing system both electronically and manually for easy access when needed.
- Scheduled and confirmed appointments for clients, customers or supervisors.
- Provided administrative support to team members and management in daily tasks.
- Adapted to changing priorities and demonstrated flexibility in managing multiple tasks simultaneously.
- Maintained accurate project documentation and ensured clear communication within team.
- Greeted visitors upon arrival and directed guests to appropriate facility locations.
- Collected, sorted and delivered mail for staff members and customers.
- Answered questions and concerns regarding company products, services, and prices.
- Recorded customer transactions and filed receipts.
- Routed phone calls to appropriate recipients and handled internal business correspondence.
- Instructed new employees regarding company policies and job duties.
- Used various software programs for efficient document creation or editing purposes.
- With this job I also travelled every other weekend and have experienced multiple places of work and worked with a lot of different people.
Education
Epic Charter School
Norman , OkSkills
- Customer service
- Team leadership
- Problem-solving
- Money handling
- Time management
- Adaptability and flexibility
- Staff supervision
- Decision-making
- Staff training and development
- Team collaboration
- Team building
- Retail operations
- Goal setting
- Recruiting and interviewing
- Sales growth
- Staff development
- Policy enforcement
- Customer relationship management (CRM)
- Recruitment and hiring
- Project management abilities
- Employee performance evaluations
- Performance evaluation
- Business administration
- Sales strategies
- Employee training
- Client relations
- Conflict resolution
- Effective communication
- Scheduling coordination
- Customer rapport
- Schedule oversight
- Succession planning
- Consulting
- Verbal and written communication
- Contract management
- Scheduling and planning
- Negotiation
- Sales reporting
- Sales monitoring
- Marketing tactics
- Coaching and mentoring
- Marketing
- Employee scheduling
- Reporting and documenting
References
References available upon request
Timeline
Assistant Manager
Hibbett
08.2024 - Current
Sales Associate
Lewis Chevrolet
06.2024 - Current
Assistant
A&M panhandle beef partners
10.2023 - 11.2024
Epic Charter School