Shelby Epley
Decatur,IL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Department Manager
Von Maur
Forsyth , IL
2017.09 - Current
- Conducted regular performance reviews to monitor progress of individual employees.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Handled shift overstock, restocking and inventory control.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
Inventory Manager
Sams club
Decatur , IL
2015.02 - 2017.09
- Led annual physical inventory counts, coordinating with cross-functional teams to ensure accuracy.
- Participated in annual physical inventories conducted at multiple locations.
- Conducted regular inventory audits to verify stock levels and identify discrepancies.
- Utilized warehouse management systems software for tracking products from receipt through shipment.
- Created reports on inventory levels, trends, costs, deliveries. for upper management review.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Monitored staff performance and addressed issues.
Education
High School Diploma -
Centennial High School
Champaign, IL2010-05
Skills
- Employee Management
- Department leadership
- Training and Development
- Problem-Solving
- Customer Service
Timeline
Department Manager
Von Maur
2017.09 - Current
Inventory Manager
Sams club
2015.02 - 2017.09
High School Diploma -
Centennial High School
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