Shelby Fair

Key Accomplishments:

• Member of start-up team of a new privately held business.
• Helped achieve record breaking sales post COVID.
• Aided in training 3 bartenders and 4 servers on menu knowledge, restaurant standards, and safety and sanitation protocols.
• Aided manager in creating restaurant Standard Operating Procedures (SOP).

Other Responsibilities:

• Organized bar inventory and storage procedures.
• Boosted bar profitability, mentored team members on routine procedures and productivity strategies.
• Maintaining exceptional customer service and experience.
• Aiding in support roles like bussing, expediting food, and hosting.
• Maintaining overall restaurant cleanliness.
• Performed opening and closing duties.

Key Accomplishments:

• Managed cash flow/ cash register.
• Worked from Server to Bartender.
• Through recognition, promoted and trained to become a Certified Learning Coach (CLC) to help coach other team members.
• Trained 7 new bartenders and 20 servers on drink preparation, product promotion, garnish preparation and sanitation protocol.
• Increased bar sales by recognizing and handling excessive waste.

Other Responsibilities:

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Maintaining overall restaurant cleanliness.
• Aiding in support roles as bussing, expediting food, and hosting.
• Maintained exceptional customer service and experience.
• Taught and kept new team members on procedures and strategies.

Key Accomplishments:

• Started as host, to carside carryout(togo) service, and promoted to server.
• Trained multiple people as hosts, togo specialist, and servers.
• Helped with special events to increase revenue on weekends i.e.-karaoke, trivia night, and bingo.

Other Responsibilities:

• Maintained overall cleanliness of restaurant.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Cultivated warm relationships with regular customers.
• Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
• Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.

Key Accomplishments:

• Member of start-up team of a chain business.
• Promoted growth of the restaurant.
• Trained new members joining the staff.

Other Responsibilities:

• Maintained overall cleanliness of restaurant.
• Trained team members on cash register operation and cash handling.
• Quickly and accurately counted drawers at start and end of each shift.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
• Received and processed customer payments.