Shelby Garner
Charlotte Hall
Summary
Customer-focused professional with extensive restaurant experience specializing in service excellence and team collaboration. Demonstrates strong time management and conflict resolution skills, driving operational efficiency and enhancing guest satisfaction. Committed to fostering relationships and promoting loyalty through accurate order handling and attentive service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server
Applebee's Grill + Bar
Frostburg
09.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Resolved customer inquiries and issues promptly, ensuring high levels of guest satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Demonstrated enthusiasm and in-depth knowledge of menu and products, enhancing guest experience.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Balanced college, sports, and job, enhancing time management skills and focus on tasks.
Customer service/Cashier
Panera Bread
06.2023 - Current
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with product inquiries, ensuring satisfaction through knowledgeable service.
- Greeted customers and addressed product inquiries to enhance their shopping experience.
- Maintained clean and organized checkout areas for a positive shopping experience.
- Collaborated with team members to streamline inventory management, maintaining optimal stock levels.
- Executed tasks to support team operations.
Kitchen Staff/Customer service
Social Coffee House
05.2022 - 04.2023
- Assisted with customer requests and answered questions to improve satisfaction.
- Executed daily tasks with accuracy and efficiency to support smooth operations.
- Coordinated tasks to consistently meet deadlines and maintain workflow.
- Proposed and implemented ideas that improved team collaboration and service quality.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Busser/Hostess
Cap't Billy's Crab House
05.2021 - 09.2021
- Delivered food and beverages promptly to support seamless service.
- Responded to customer needs and requests in a friendly manner.
- Displayed a welcoming demeanor to enhance customer experience during interactions.
- Collaborated with team members to enhance overall restaurant efficiency.
- Assisted colleagues with various tasks to maintain workflow and service quality.
- Cleared tables and prepared dining area for incoming guests.
- Maintained cleanliness of dining room and restrooms throughout shifts.
Education
La Plata High School - General Studies
La Plata High School
La Plata, Maryland06-2024
Some College (No Degree) - Psychology And Criminal And Legal Studies
Frostburg State University
Frostburg, MD03-2026
Skills
- Customer service
- Restaurant experience
- Time management
- Team collaboration
- Conflict resolution
- Effective communication
- Communication skills
- Attention to detail
- Problem solving
- Task prioritization
- Adaptable
- Punctual and reliable
- Personable and friendly
- Positive attitude
- Fast learner
- Critical thinking
- Public presentation
- Written reports
- Academic writing
- Research methods
- Data analysis
- Microsoft Excel
- Study skills
- Academic study
- Physical strength
- Speed and agility
- Responsible
- Flexible schedule
- Leadership development
- Laptop servicing
- Active listening
Timeline
Server
Applebee's Grill + Bar
09.2025 - Current
Customer service/Cashier
Panera Bread
06.2023 - Current
Kitchen Staff/Customer service
Social Coffee House
05.2022 - 04.2023
Busser/Hostess
Cap't Billy's Crab House
05.2021 - 09.2021
La Plata High School - General Studies
La Plata High School
Some College (No Degree) - Psychology And Criminal And Legal Studies
Frostburg State University