Hi, I’m
Shelby Geiger
North Hollywood,CA
Summary
Dependable advisor that is experienced in consulting, selling and customer service. Outgoing and creative, I am naturally proficient at connecting with, and building relationships with a multitude of people.
Overview
8
years of professional experience
Work History
Lucid Motors
Studio Advisor
11.2021 - Current
Job overview
- Executed office management duties for 20 person team including: ordering and stocking supplies needed, keeping inventory and organize appointments.
- Kept a consistently tidy pipeline of 90-150 customers in multiple stages of the ordering process.
- Conducted 50-75 outbound calls, text and emails daily while maintaining in person demonstrations.
- Created events to build local excitement and brand awareness additionally to my job title duties.
- Trained and mentored new sales representatives.
- Sold 2.9 million dollars in revenue in first half of 2023.
Tesla
Tesla Advisor
09.2020 - 11.2021
Job overview
- Maintained a clean and organized pipeline of up to 250 customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Drove team revenue totals by bringing in top sales numbers.
- Answered inbound calls from customers interested in setting up appointments.
- Called 50-80 leads daily and would follow up to those leads through written communication.
Saks Fifth Avenue
NARS Specialist
06.2019 - 09.2020
Job overview
- Conducted consultations to understand client's desired outcome.
- Created internal events and competitions to boost sales which resulted in increased sales revenue by 10% each quarter.
- Sustained a pipeline of all former and current NARS customers to reach out to about new promotions or products.
Estee Lauder
Marketing Freelancer
06.2018 - 06.2019
Job overview
- Scheduled onsite and offsite makeup appointments for clientele.
- Traveled to 5 locations of stores to build rapport and in turn increase sales.
- Trained for multiple brands within the Estée Lauder umbrella to become an overall product expert.
Dia&Co
Customer Experience Associate
01.2019 - 05.2019
Job overview
- Discussed customers questions to determine, verify and solve common problems.
- Answered up to 50 inbound customer service calls daily and followed up on requests verbally or written as needed.
- Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
HomeAdvisor
Advisor
06.2018 - 01.2019
Job overview
- Completed comprehensive training on proper navigation of online service platforms to effectively address client needs ranging from product assistance to billing inquiries.
- Achieved sales goals and service targets by cultivating and securing new business users relationships.
- Conducted 75-100 outbound cold calls daily.
Saks Fifth Avenue
Jo Malone London Specialist
06.2017 - 06.2018
Job overview
- Offered each customer top-notch, personal service to boost customer satisfaction.
- Utilized social media, email and texts to reach untapped potential of customers with an overall outreach of 45 customers weekly.
- Exceeded weekly sales goals by 10%.
Sephora
Beauty Studio Coordinator
09.2015 - 06.2017
Job overview
- Scheduled onsite and offsite makeup appointments for clientele.
- Trained new employees and assisted in managing floor zones.
- Conducted beauty classes of five or more clients, became certified for full makeovers, and sought extra training in other categories of beauty.
Education
Indiana University - IndianapolisIndianapolis, IN
Bachelor of Arts from Communication Studies
05.2018
Skills
- Large Pipeline Management
- Customer Consulting
- Presentations and Demonstrations
- Problem Anticipation and Resolution
- Upselling Techniques
- Time and Calendar Management
- Salesforce
- Microsoft Office
Timeline
Studio Advisor
Lucid Motors
11.2021 - Current
Tesla Advisor
Tesla
09.2020 - 11.2021
NARS Specialist
Saks Fifth Avenue
06.2019 - 09.2020
Customer Experience Associate
Dia&Co
01.2019 - 05.2019
Marketing Freelancer
Estee Lauder
06.2018 - 06.2019
Advisor
HomeAdvisor
06.2018 - 01.2019
Jo Malone London Specialist
Saks Fifth Avenue
06.2017 - 06.2018
Beauty Studio Coordinator
Sephora
09.2015 - 06.2017
Indiana University - Indianapolis
Bachelor of Arts from Communication Studies
Similar Profiles
DERDVIN CARDENASDERDVIN CARDENAS
Delivery Advisor at Lucid MotorsDelivery Advisor at Lucid Motors
Fernando PerezFernando Perez
Maintenance Technician at Lucid MotorsMaintenance Technician at Lucid Motors
Daniel C. ChoDaniel C. Cho
Data Analyst, Facilities at Lucid MotorsData Analyst, Facilities at Lucid Motors
Matthew CastilloMatthew Castillo
Production Team Member/ EQI at Lucid motorsProduction Team Member/ EQI at Lucid motors
Maui HolcombMaui Holcomb
Owner/Supervising Sound Editor at Ear Candy SoundOwner/Supervising Sound Editor at Ear Candy Sound