Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Gendusa

Kenner,LA

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Barista

Evolve Coffee And Matcha
09.2023 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Barista

PJs Coffee Of New Orleans
08.2021 - 08.2023
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
  • Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.

Education

Cosmetology License - Cosmetology

John Jay Kenner Academy
Kenner, LA
10.2024

Skills

  • Espresso Machine Operation
  • Soft Selling
  • Food Preparation
  • Menu Memorization
  • Table Bussing
  • Beverage Preparation
  • Food Running
  • Coffee Expertise
  • Opening and Closing Duties
  • Cash Handling
  • Up-Selling
  • New Hire Training

Timeline

Barista

Evolve Coffee And Matcha
09.2023 - Current

Barista

PJs Coffee Of New Orleans
08.2021 - 08.2023

Cosmetology License - Cosmetology

John Jay Kenner Academy

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Shelby Gendusa