Shelby Gibson
Ashland,KY
Summary
Dynamic and dedicated concessions worker at Alice Lloyd College, recognized for enhancing customer satisfaction through exceptional service and professionalism. Proficient in cash handling and inventory management, while fostering a welcoming atmosphere. Demonstrated reliability and teamwork during peak periods, ensuring a clean and organized environment that consistently met hygiene standards.
Overview
2
2
years of professional experience
Work History
Concessions Worker
Alice Lloyd College
08.2023 - Current
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Monitored inventory and notified management of deficiencies or shortages.
- Fostered a welcoming atmosphere through consistent professionalism, courtesy, and attentiveness towards all guests.
- Resolved customer complaints promptly, demonstrating empathy and commitment to their satisfaction.
- Prepared fresh, high-quality food items according to established recipes and presentation standards.
Education
Education - Mathematics 8-12
Alice Lloyd College
Pippa Passes, KYHigh School Diploma -
Fairview High School
Ashland, KY05.2023
Skills
- Customer service
- Cleanliness maintenance
- Professionalism and courtesy
- Teamwork orientation
- Cash handling proficiency
- Safety monitoring
- Reliability and punctuality
- Hygiene standards
- Cash handling
- Payment processing
- Cleaning and sanitation
- Team member training
- Workspace maintenance
- Organized multi-tasker
Extracurricular activities
Active member of my college softball team, demonstrating strong leadership, teamwork, and commitment—skills I apply to my professional work by supporting others and contributing wherever needed.
Timeline
Concessions Worker
Alice Lloyd College
08.2023 - Current
Education - Mathematics 8-12
Alice Lloyd College
High School Diploma -
Fairview High School
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