Shelby Gilley
Lake City,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Online Pickup and Delivery Team Lead
Walmart
Jonesboro, Arkansas
12.2024 - 10.2025
- Coordinated schedules to ensure timely fulfillment of customer orders.
- Supervised team members to ensure efficient workflow and safety compliance.
- Trained new staff on delivery processes and company policies.
- Monitored inventory levels to maintain stock availability for deliveries.
- Implemented process improvements that increased delivery accuracy and speed.
- Maintained accurate records of deliveries and team performance metrics.
- Collaborated with management to develop strategies for operational efficiency.
- Developed strategies that significantly improved customer satisfaction ratings.
- Provided guidance and mentorship to delivery staff on customer service techniques.
- Conducted daily team meetings to review performance, set goals and resolve any issues.
- Trained new employees in safety protocols and operational procedures.
- Oversaw interviews and the hiring process
- Worked at keeping our backroom clean and efficient
- Worked with management consistently for a smooth workflow
- Trained new associates
- Reviewed daily sales reports to identify and resolve discrepancies.
- Developed team environment to support engagement and high performance.
- Monitored staff and organization of delivery department.
- Coached professional development opportunities for team members with career development plans.
Apparel Team Lead
Walmart
Jonesboro, Arkansas
09.2023 - 12.2024
- Led apparel team to ensure efficient department operations and product placement.
- Trained new associates on merchandise handling and customer service standards.
- Managed inventory levels and organized stockroom for optimal accessibility.
- Collaborated with management to implement promotional displays and visual merchandising.
- Assisted customers with inquiries, providing product knowledge and support.
- Monitored sales trends to adjust product displays and stock accordingly.
- Enforced company policies to maintain a safe and clean shopping environment.
- Monitored employee productivity and provided constructive feedback and coaching.
- Checked store displays to maintain correct amount of merchandise.
- Organized promotional displays according to corporate guidelines.
- Performed opening and closing duties such as setting up registers, counting cash drawers.
- Ensured compliance with company policies and procedures related to safety, security, and attendance.
- Developed a daily plan for the apparel department to ensure objectives were met efficiently.
- Maintained accurate inventory records and conducted regular stock counts.
- Assigned tasks to staff members based on their strengths and abilities.
- Provided leadership and direction to a team of 10 apparel associates.
- Responded quickly to changing business needs while maintaining high standards of customer service.
- Evaluated performance of team members and suggested methods to improve individual productivity.
- Trained new employees on company policies, procedures and product knowledge.
- Resolved customer complaints regarding product quality or service in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used Point of Sale register system to complete transactions.
- Researched out-of-stock items to find additional inventory in other store locations.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Seasonal Associate
Walmart
Jonesboro, Arkansas
12.2021 - 09.2023
- Assisted customers by answering questions and providing product information.
- Assisted customers with selecting items and answering questions about products.
- Operated cash register and processed customer transactions accurately.
- Performed cash register functions accurately and efficiently.
- Operated equipment such as scanners and scales correctly during checkout process.
- Stocked shelves with merchandise to ensure product availability for customers.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Contributed to inventory management by conducting regular stock checks.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Monitored sales floor for customer needs and addressed any concerns promptly.
- Identified needs of customers promptly and efficiently.
- Participated in team meetings to discuss daily operations and store goals.
- Supported promotional activities by setting up displays and signage effectively.
- Trained new associates on store operations, policies, and procedures.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Collaborated with other departments to ensure successful product launches.
- Ensured compliance with company safety regulations at all times while on the job.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Education
Riverside High School
Lake City, ARSkills
- Team leadership
- Staff training
- Performance monitoring
- Inventory management
- Customer service
- Operational efficiency
- Staff supervision
- Schedule management
- Merchandising display
- Effective communication
- Problem resolution
- Conflict resolution
- Time management
- Goal management
- Task assignment
- Project scheduling
- Customer complaint handling
- Problem-solving abilities
- Team building
References
References available upon request.
Timeline
Online Pickup and Delivery Team Lead
Walmart
12.2024 - 10.2025
Apparel Team Lead
Walmart
09.2023 - 12.2024
Seasonal Associate
Walmart
12.2021 - 09.2023
Riverside High School