Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Greenwood

Brownstown,MI

Summary

Proven in enhancing customer satisfaction and team efficiency, my tenure at Mamacitas Restaurant showcased my ability to foster guest relations and maintain high standards of service. Skilled in organization and hospitality, I excel in fast-paced environments, contributing to significant improvements in guest experience and operational smoothness.

Overview

4
4
years of professional experience

Work History

Restaurant Server

Mamacitas Restaurant
02.2024 - Current
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.

Swim Instructor

Aquatots Swim Centre
03.2023 - 02.2024
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.

Restaurant Team Member

Qdoba Eats
12.2020 - 03.2023
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.

Education

High School Diploma -

Woodhaven Highschool
05-2023

Skills

  • Customer satisfaction
  • Order taking
  • Organization
  • Guest service
  • Guest relations management
  • Server etiquette
  • Hospitality and accommodation

Timeline

Restaurant Server

Mamacitas Restaurant
02.2024 - Current

Swim Instructor

Aquatots Swim Centre
03.2023 - 02.2024

Restaurant Team Member

Qdoba Eats
12.2020 - 03.2023

High School Diploma -

Woodhaven Highschool

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Shelby Greenwood