Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Groves

Cottontown,TN

Summary

Dynamic and results-driven professional with a proven track record at Gen Rev Labs, achieving 120% of sales targets through exceptional communication and CRM software expertise. Excelled in building lasting client relationships and resolving issues, demonstrating strong empathy and strategic problem-solving. Renowned for transforming challenges into opportunities and fostering team collaboration.

Overview

6
6
years of professional experience

Work History

Client Service Specialist

Gen Rev Labs
07.2024 - Current
  • Provided knowledgeable service and support for all customer needs.
  • Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
  • Delivered exceptional customer service through timely responses and personalized follow-up communications.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved 120% of monthly/quarterly sales target.
  • Highest closes per quarter within the company.
  • Actively sourced new opportunities by generating new leads.
  • Built long-term client relationships that resulted in repeat business.
  • Proficient in CRM tools (HubSpot, Zoho, Asana, Ordering Hub)
  • Collaborated with the marketing team to optimize lead generation with the ability to work cross-functionally.
  • Successfully handled objections and turned lots of “No way Jose’s into Okie Dokies”

Truck Dispatcher

The Milliken Corporation
05.2023 - 03.2024
  • Improved transportation efficiency by optimizing truck routes and schedules.
  • Managed a team of truck drivers, ensuring timely deliveries and adherence to safety guidelines.
  • Reduced fuel cost by implementing effective fuel management strategies.
  • Maintained accurate records of employee hours, vehicle maintenance and delivery logs for compliance purposes.
  • Streamline communication between dispatchers and drivers to improve response time and customer satisfaction.
  • Assisted in the recruitment in hiring process for new truck drivers maintaining a strong workforce.
  • Collaborated with other departments to ensure seamless coordination of cross functional tasks.
  • Address customer concerns promptly and professionally resolving issues to maintain high levels of satisfaction.
  • Boosted morale among team members through effective leadership techniques, and open communication channels.

Bartenders

Portland Pizza and Pub
03.2020 - 11.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Propagation Specialist

Rock Bridge Trees
05.2019 - 04.2020
  • Successfully propagated, thousands of trees, using grafting, cutting, and seed techniques with multiple propagation methods.
  • Utilized tissue culture techniques to propagate, rare or high demand tree species, such as pecans trees.
  • Manage propagation schedules to ensure timely product, production, and availability of tree stock
  • Monitored and maintained ideal growing conditions for newly propagated trees, ensuring high survival rates.
  • Applied fertilizer, pesticides, and growth regulators as needed for optimal growth.
  • Pruned and shaped young trees to ensure strong structural development.
  • Detailed records of propagation success rates in growth process.
  • Managed inventory of tree, seedlings, ensuring proper labeling and storage.
  • Collaborated with nursery staff to develop efficient, propagation processes, reducing production time.
  • Identified and addressed common propagation challenges, such as disease, outbreaks, or low germination rates.
  • Provided expert guidance on transplanting and growing trees for long-term success.
  • Save the bees!

Education

Diploma -

White House High School
White House
2011

Skills

  • Telephone skills
  • Strong empathy
  • Money handling
  • Exceptional communication
  • Documentation skills
  • Creative solutions
  • Paperwork processing
  • Email etiquette
  • CRM software expertise
  • Compliance requirements
  • Brand representation

Timeline

Client Service Specialist

Gen Rev Labs
07.2024 - Current

Truck Dispatcher

The Milliken Corporation
05.2023 - 03.2024

Bartenders

Portland Pizza and Pub
03.2020 - 11.2022

Propagation Specialist

Rock Bridge Trees
05.2019 - 04.2020

Diploma -

White House High School

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Shelby Groves