Shelby Halvorsen
Snowflake,AZ
Summary
Committed and hardworking, with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
Work History
Host
El Cupidos
08.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
Cashier
King Soopers
01.2023 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
Walgreens
06.2022 - 01.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Meal Hall Employee
Rams Horn Dining Hall
01.2022 - 05.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Cashier
King Soopers
03.2020 - 11.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Cashier
Marshalls
12.2019 - 03.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Customer Service Cashier
Michaels Craft Store
12.2018 - 12.2019
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Forestry Worker
Boulder Youth Corps
05.2018 - 08.2018
- Conducted regular safety meetings with team members, promoting a culture of workplace safety and hazard awareness.
- Contributed to wildfire prevention efforts through strategic brush clearing and controlled burn management.
- Conducted tree pruning operations to reduce hazards posed by dead or damaged branches, ensuring visitor safety in recreational areas.
Education
No Degree - Psychology
Northern Arizona University
Flagstaff, AZ12.2027
Skills
- Customer Service
- Multitasking proficiency
- Food safety understanding
- Team Collaboration
- Effective Time Management
- Adaptable to change
Timeline
Host
El Cupidos
08.2023 - Current
Cashier
King Soopers
01.2023 - 04.2023
Customer Service Representative
Walgreens
06.2022 - 01.2023
Meal Hall Employee
Rams Horn Dining Hall
01.2022 - 05.2022
Cashier
King Soopers
03.2020 - 11.2021
Customer Service Cashier
Marshalls
12.2019 - 03.2020
Customer Service Cashier
Michaels Craft Store
12.2018 - 12.2019
Forestry Worker
Boulder Youth Corps
05.2018 - 08.2018
No Degree - Psychology
Northern Arizona University
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