Shelby Harris
Tampa,FL
Summary
Dynamic professional with a strong background in customer service and operations, honed at Bank of America. Proven ability to enhance efficiency through innovative problem-solving and effective team collaboration. Recognized for developing loyal clientele and training new staff, while maintaining a professional appearance and engaging personality in high-pressure environments.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
13
13
years of professional experience
Work History
Bartender
Hooters
Tampa, FL
05.2021 - Current
- Crafted and served a variety of cocktails and beverages, ensuring quality and consistency.
- Managed bar inventory, tracking supplies to minimize waste and enhance efficiency.
- Trained new staff on beverage preparation techniques and customer service standards.
- Collaborated with kitchen staff to ensure timely order delivery during peak hours.
- Developed and maintained positive relationships with customers to enhance their dining experience.
- Implemented strategies to improve drink presentation, contributing to overall guest satisfaction.
- Led team shifts, coordinating tasks to optimize workflow and service speed during busy periods.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Estate Servicing Operations Representative
Bank of America
Tampa, FL
09.2016 - 03.2021
- Managed daily operations and ensured compliance with company policies and procedures.
- Coordinated communication between departments to streamline processes and enhance collaboration.
- Implemented process improvements that increased operational efficiency and reduced turnaround times.
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
- Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
- Developed strong relationships with clients, vendors, and team members for seamless collaboration and successful outcomes.
Instructor for After School Program
Hillsborough County School District
09.2012 - 10.2016
- Developed daily schedules for employees, and organized daily activities for various age groups.
- Mentored new instructors, fostering a culture of continuous improvement and professional growth.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent management techniques.
- Promoted safety, collaboration, and best practices.
Education
High School Diploma -
Robinson High School
Tampa, FL2014
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Complex Problem-solving
- Cash register operation
- Professional appearance
- Suggestive selling
- Alcohol awareness
- Food service
- New hire training
Timeline
Bartender
Hooters
05.2021 - Current
Estate Servicing Operations Representative
Bank of America
09.2016 - 03.2021
Instructor for After School Program
Hillsborough County School District
09.2012 - 10.2016
High School Diploma -
Robinson High School