Shelby Harvey
Lubbock,TX
Summary
Skilled in customer service and data entry, I excelled at TMS by managing high-stress situations and resolving conflicts with professionalism, enhancing customer satisfaction. Demonstrated exceptional active listening and problem resolution skills across roles, significantly improving customer experience without relying on numerical metrics.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
TMS
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
Host
FarmHouse Breakfast
09.2024 - 10.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Customer Care Representative
Go! Calendars
09.2023 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
Associate Of Arts And Sciences -
South Plains College
Levelland, TX05.2009
Medical Office Associate -
Kaplan College
Lubbock, TX01.2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
Timeline
Customer Service Representative
TMS
09.2024 - Current
Host
FarmHouse Breakfast
09.2024 - 10.2024
Customer Care Representative
Go! Calendars
09.2023 - 01.2024
Associate Of Arts And Sciences -
South Plains College
Medical Office Associate -
Kaplan College
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