Shelby Heinze
Auburn Hills
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Logistics Dispatcher
Ovie logistics express
Chesterfield
09.2020 - Current
- Assisted in coordinating daily logistics operations to ensure timely delivery of goods.
- Answered phone calls and responded to customer emails.
- Coordinated communication among drivers, clients, and warehouse teams to enhance efficiency.
- Addressing and resolving any transportation-related issues, such as delays, accidents, or equipment malfunctions.
- Tracking the progress of shipments, monitoring driver hours of service, and ensuring compliance with regulations.
- Maintaining constant communication with drivers, customers, and other stakeholders to provide updates, address concerns, and resolve issues.
- Entered customer orders, deliveries, and receipts using dispatch software.
- Scheduled deliveries and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
- Confirmed delivery drivers were assigned to all scheduled routes.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Developed strong relationships with carriers, negotiating favorable rates and Improving service reliability.
- Assisted with small break downs. Assuring the driver can make it to a safe location.
Warehouse Employee
Van Dies engineering
Fraser
10.2016 - 09.2020
- Guided new staff through standard operating procedures during onboarding.
- Conducted regular inventory checks to ensure accuracy and reduce discrepancies.
- Optimized storage strategies, resulting in faster stock retrieval.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked items and repacked them in various quantities for shipment.
- Handled equipment like electric pallet jacks, shrink-wrap guns and box cutters.
Education
Some College (No Degree) -
Macomb Community College
Warren, MISkills
- Adaptability
- Customer service
- Communication skills
- Problem solving
- Time management
- Strong decision-making
- Teamwork
Timeline
Logistics Dispatcher
Ovie logistics express
09.2020 - Current
Warehouse Employee
Van Dies engineering
10.2016 - 09.2020
Some College (No Degree) -
Macomb Community College