Shelby Hickman
Bixby
Summary
Confident individual with strong problem-solving, communication, and teamwork strengths. Brings reliability, initiative, and a positive attitude to every task. Eager to learn and adapt, supporting team goals and contributing to overall success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
Bixby, OK
04.2026 - Current
- Provided exceptional customer service in fast-paced dining environment
- Assisted with menu recommendations and upselling of food and beverage items
- Processed orders accurately and efficiently using point-of-sale system
- Collaborated with kitchen staff to ensure timely food delivery
- Maintained cleanliness and organization of dining area and service stations
- Handled customer inquiries and resolved issues promptly to enhance satisfaction
- Monitored inventory levels of supplies to support operational efficiency
Support
Hideaway Pizza
Tulsa, OK
09.2025 - 03.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Processed customer transactions efficiently and accurately.
- Assisted customers with inquiries and provided product information.
- Ensured a clean and welcoming checkout area for patrons.
- Collaborated with team members to improve service speed.
Crew Member
Sonic
Glenpool, OK
04.2025 - 09.2025
- Delivered high-quality customer service in fast-paced environment.
- Operated drive-thru system efficiently to ensure timely order processing.
- Prepared and served food items according to standard recipes and hygiene guidelines.
- Maintained cleanliness of work area and equipment to meet health regulations.
- Assisted in training new crew members on operational procedures and customer interactions.
- Managed cash register operations, ensuring accurate transaction handling and accountability.
- Took orders, prepared meals, and collected payments.
Sales Associate
Journeys
Tulsa, OK
05.2024 - 09.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays, promoting visual appeal and product accessibility.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate sales records.
- Collaborated with team members to meet daily sales goals and improve store performance.
- Addressed customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Participated in inventory management tasks, supporting stock accuracy and availability.
- Executed promotional events effectively, driving customer engagement and increasing foot traffic.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Bixby High School
Bixby, OK05.2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Memory retention
- Professional appearance
- Cleanliness standards
- Sales expertise
- Sales techniques
- Order accuracy
- Quality control
- Performance improvement
- Relationship management
Certification
Food Handlers Permit
Alcohol Sales Permit
Languages
English
Native or Bilingual
Timeline
Server
Buffalo Wild Wings
04.2026 - Current
Support
Hideaway Pizza
09.2025 - 03.2026
Crew Member
Sonic
04.2025 - 09.2025
Sales Associate
Journeys
05.2024 - 09.2024
High School Diploma -
Bixby High School