Shelby Hill
Prairie Grove,AR
Summary
Dynamic and customer-focused professional with proven expertise in customer service and effective multitasking from roles at Matador Restaurants and Shoe Department. Excelled in engaging customers, enhancing store visual appeal, and managing financial transactions with accuracy. Demonstrated patience and empathy, ensuring customer satisfaction and repeat business. Achieved a significant improvement in customer engagement through exceptional service and product knowledge.
Overview
2
2
years of professional experience
Work History
Hostess
Matador Restaurants
Siloam Springs, AR
12.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Shoe Department
Siloam Springs, AR
08.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Siloam Springs High School
Siloam Springs, AR05.2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Greeting guests
- Guest engagement
- Safe food handling
Languages
Spanish
Native or Bilingual
Timeline
Hostess
Matador Restaurants
12.2023 - 04.2024
Sales Associate
Shoe Department
08.2022 - 01.2023
High School Diploma -
Siloam Springs High School