Shelby Hill
Diamond Jim's Country Saloon
Dickinson,TX
7
years of professional experience
Adaptable operations professional known for strong communication, relationship building, and multitasking in fast-paced settings. Experienced in training staff, managing budgets, and maintaining smooth guest service while supporting profitability and team performance. Looking to move into another career field, where I can help others better their own lives by being a personal example. I myself would not be where I am today without the guidance of others as well as my own strength, courage, and wisdom gained along my journey. ADA House Alumni
Work History
General Manager
1 Year 9 Months- Supervised staff scheduling, shifts, and task delegation to support consistent coverage.
- Directed daily operations to maintain smooth guest service and floor coordination.
- Resolved guest concerns promptly to maintain positive customer experience and repeat business.
- Trained team members on service standards, cash handling, and closing procedures.
General Manager
10 Months- Reviewed sales trends and labor needs to support staffing and operational decisions.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Lead Server/Restaurant Floor Manager
4 Years 8 Months- Trained new servers on menu knowledge, POS use, and service standards.
- Supervised floor service team to maintain smooth dining room operations and guest satisfaction.
- Supported opening and closing procedures, including setup, breakdown, and cash handling.
Education
GED
Skills
Problem resolution
Relationship building
Team player
Efficient multi-tasker
Goal setting
Verbal and written communication
Administrative skills
Client relations
Timeline
General Manager
Diamond Jim's Country Saloon
01.2025 - CurrentRead More
General Manager
Whiskey Bay Bar and Grille
03.2024 - 01.2025Read More
Lead Server/Restaurant Floor Manager
Noah's Ark
05.2019 - 01.2024Read More
Wyndham School District
GED
Read More