Shelby Jenkins

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
• Updated client records accurately and efficiently, ensuring data integrity within the system.
• Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
• Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
• Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
• Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
• Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
• Assisted in training new staff members on front desk procedures and company policies.
• Drafted, copied and forwarded documents and paperwork to facilitate office workflow.

• Manage office communications and facilitate key tasks and procedures.

• Maintain a master schedule of all appointments, routine maintenance and meetings.

• Keep stock of supplies and orders for all office needs on a budget.

• Direct both incoming and outgoing calls, emails, faxes and letters.

• Work directly with Doctors, Medical assistants and nurse practitioners across multiple offices and hospitals to help facilitate patients imaging needs.

• Welcome patients courteously while obtaining demographics, verifying insurance and calculating and collecting copays.

• Obtain referrals and knowledgeable in authorizations.

• Printed patient forms and reviewed charts to prepare for upcoming appointments
• Entered updated information in patient account pages and charts
• Relayed messages and transferred records between staff and offices to facilitate effective patient care
• Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing
• Managed registration desk by answering telephones and greeting incoming patients.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.