Shelby Jimenez
Mertzon,TX
Summary
Motivated and dependable administrative professional with experience in dental offices, education, and customer service environments. Skilled in patient coordination, scheduling, insurance verification, and multi-line phone systems. Known for strong multitasking abilities, excellent communication skills, and providing high-quality customer service while maintaining an organized and efficient office environment.
Overview
6
6
years of professional experience
Work History
Operations Lead
Aspen Dental
San Angelo, TX
05.2024 - Current
- Streamlined patient scheduling processes to enhance office efficiency and reduce wait times.
- Coordinated daily operations to ensure seamless workflow among staff and departments.
- Implemented inventory management systems to optimize supply usage and reduce costs.
- Trained new team members on operational procedures and customer service protocols.
- Monitored compliance with health regulations to maintain high standards of patient care.
- Collaborated with dental teams to address patient concerns and improve satisfaction rates.
- Managed and allocated staff and material resources to meet production goals.
Patient Coordinator
Brantly Dental
San Angelo, TX
08.2023 - 05.2024
- Coordinated patient appointments and managed scheduling to optimize office efficiency.
- Developed and maintained positive relationships with patients through effective communication and support.
- Assisted dental staff with patient inquiries, ensuring accurate information dissemination.
- Streamlined patient intake processes to enhance workflow efficiency and reduce wait times.
- Supported front office operations by maintaining organized patient records and documentation systems.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
Teacher's Aide
Irion County ISD
Mertzon, TX
04.2021 - 08.2023
- Assisted teachers in developing and implementing lesson plans to enhance student learning experiences.
- Supported classroom management by monitoring student behavior and fostering a positive learning environment.
- Facilitated small group activities, encouraging collaboration and communication among students.
- Provided individualized support to students with diverse learning needs, ensuring equitable access to education.
- Participated in professional development workshops to enhance teaching skills and stay current with educational practices.
- Adapted instructional materials to accommodate diverse learners while preserving content integrity and rigor.
Assistant Manager
Aspen Dental
San Angelo, TX
07.2020 - 08.2021
- Led daily operations to ensure high-quality patient care and service delivery.
- Trained and mentored staff to improve performance and enhance team dynamics.
- Streamlined appointment scheduling processes, reducing wait times for patients.
- Collaborated with dental professionals to coordinate treatment plans and patient follow-ups.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
No Degree - Psychology
Midland College
Midland, TXHigh School Diploma -
Reagan County
Big Lake, TX05-2010
Skills
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
- Customer relations
- Management
Timeline
Operations Lead
Aspen Dental
05.2024 - Current
Patient Coordinator
Brantly Dental
08.2023 - 05.2024
Teacher's Aide
Irion County ISD
04.2021 - 08.2023
Assistant Manager
Aspen Dental
07.2020 - 08.2021
No Degree - Psychology
Midland College
High School Diploma -
Reagan County