Shelby Johnson
Dallas,NC
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
12
12
years of professional experience
Work History
Store Manager
Walmart
Gastonia , North Carolina
10.2021 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
Store Lead
Walmart
Gastonia , North Carolina
06.2019 - 10.2021
- Assisted in hiring and training new employees.
- Monitored store performance metrics, such as sales, profitability, and customer satisfaction.
- Conducted daily store operations including opening and closing procedures, cash handling, register operations, and inventory management.
- Developed strategies to increase sales and improve efficiency of store processes.
- Organized promotional displays and merchandise shelves according to company standards.
Assistant Manager
Walmart
Wilmington , NC
08.2012 - 09.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
High School Diploma -
Norfolk State University
Norfolk, VA06-2000
Skills
- Promotional planning
- Hourly shift management
- Operational budgeting
- Store operations oversight
- Policies and procedures
- Operations oversight
- Inventory control
- Leadership development
- Inventory management
- Customer service
- Team building and leadership
Timeline
Store Manager
Walmart
10.2021 - Current
Store Lead
Walmart
06.2019 - 10.2021
Assistant Manager
Walmart
08.2012 - 09.2021
High School Diploma -
Norfolk State University