Shelby Joy
Sierra Vista,AZ
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Reliable individual proudly offering seven years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
6
6
years of professional experience
Work History
Bar Manager
Rookies Sports Bar
2021.04 - Current
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
Applebees
RMH Franchise
2017.08 - 2021.05
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
GED -
Adult Education Las Vegas
Las Vegas, NV08.2014
Skills
- Suggestive Selling
- Equipment Maintenance
- Customer Needs Assessments
- Safety Awareness
- Dining Room Management
- Strategic Oversight
- Safe Work Practices
- Verbal and Written Communication
- Cocktail Knowledge
- Guest Satisfaction
- Strategic Planning
- Staff Training
Timeline
Bar Manager
Rookies Sports Bar
2021.04 - Current
Applebees
RMH Franchise
2017.08 - 2021.05
GED -
Adult Education Las Vegas
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