Shelby Kilgore
Seattle,WA
Summary
A true people person, enjoying myself most when I can assist others individually and build a understanding that will aid in providing the best experience possible. My experience building client relations and making successful sales has provided me with a skill set that is well rounded, blending reliability and professionalism with trust and personability. I perform everything I do at the highest caliber possible, always yearning to expand my knowledge and capability.
Overview
16
16
years of professional experience
Work History
Assistant GM/ Freight Broker Team Lead
Queen of Freight LLC
12.2015 - Current
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among employees.
- Enhanced employee retention rates through proactive engagement efforts such as recognition programs and career advancement opportunities.
- Maintained accurate records of all transactions including revenue generation activities such as cash handling and credit card processing.
- Established strong relationships with vendors negotiating contracts beneficial terms leading reduced operational expenses.
- Supported business growth by identifying new clients and establishing long-term partnerships with them.
- Secured repeat business through proactive follow-ups after successful deliveries, fostering ongoing relationships with key clients.
- Developed strong relationships with carriers, ensuring timely deliveries and optimizing shipping costs.
- Expanded carrier network through strategic outreach initiatives targeting reputable freight providers in various regions.
- Negotiated competitive rates with carriers for cost savings and increased profitability for clients.
- Collaborated closely with sales teams to ensure consistent alignment of goals and strategies across departments.
Co-Owner
Pin-ups
02.2013 - 06.2015
- Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
- Introduced new methods, practices, and systems to reduce turnaround time.
Professional Body Piercer
Idle Hands
10.2012 - 02.2014
- Demonstrate proficiency in safe body piercing practices and techniques.
- Continuously learn new information relevant in the field to keep up with best practices and ethics.
- Ensure a spotless work area to uphold the safety and cleanliness of stations, common areas and bathrooms.
- Engage in a trust exchange with the clients, understanding their personal needs to have the most positive experience possible.
- Keep an open mind and adapt to various personalities and people from all walks of life.
- Stay personable but diligent throughout the entire procedure and service, keeping an attentive eye and receptive to body language.
- Kept patient health and personal information private and confidential.
- Precise cash handling during high volume hours.
- Count and open/close out registers when needed.
- Conduct inventory counts and floor stocking to create aesthetically appealing displays.
- Ability to market and self-promote as an individual, as well as on behalf of the shop.
- Follow all legal regulations, such as enforcing age restrictions and all areas of consent.
Owner
Mad Hopz
06.2011 - 11.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced customer engagement for increased sales through targeted marketing initiatives.
- Overcame challenges posed by market competition through continuous innovation in promotional tactics and messaging strategies.
Tattoo Studio Manager/Professional Body Piercer
Bullwinkle’s
01.2009 - 07.2012
- Welcome clients and customers in with a warm and uplifting demeanor.
- Create unique individual experiences for clients to feel total comfortability and trust, making for an above and beyond visit.
- Utilize various marketing techniques to ensure and boost sales projection.
- Understand sale trends and successfully uphold them.
- Handle business finances for overall studio operations.
- Facilitate studio consultations, sales and order appointments.
- Successfully acquired a loyal and consistent cliental base.
- Follow all Health Department/OSHA protocols and standard of operations.
- Retain and inform clients of safety guidelines and specific aftercare steps for optimal healing.
- Learn each clients individual needs and remember that information to optimize their experience each returning visit.
- Inform and educate clients on the benefits of safe, high quality body jewelry and materials.
Education
Associate of Applied Science - Clinical Psychology
Wichita State University
Wichita, KSHigh School Diploma -
Wichita South High
Wichita, KS05.2007
Skills
- Enjoys Teamwork and Collaboration
- Emphasizes Work Planning and Prioritization
- Highly Experienced Inventory Count and Stocking
- Creates Focused and Genuine Customer Relations
- Honest and Dependable
- Reliable and Responsible
- Highly Detail-Oriented
- Precise Cash Handling and POS Operation
- Impeccable Verbal and Written Communication
- Quick and Thorough Problem Resolution
- Always Eager to Expand Knowledge and Product Understanding
- Proven Leadership Development
Timeline
Assistant GM/ Freight Broker Team Lead
Queen of Freight LLC
12.2015 - Current
Co-Owner
Pin-ups
02.2013 - 06.2015
Professional Body Piercer
Idle Hands
10.2012 - 02.2014
Owner
Mad Hopz
06.2011 - 11.2013
Tattoo Studio Manager/Professional Body Piercer
Bullwinkle’s
01.2009 - 07.2012
Associate of Applied Science - Clinical Psychology
Wichita State University
High School Diploma -
Wichita South High
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