Shelby Koch
Shepherdsville,KY
Summary
Recent college graduate from the University of Kentucky with a Bachelors in Business Administration with a focus in Management with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dispatcher
Dauenhauer Plumbing, Heating & Air
08.2023 - Current
- Coordinated driver dispatch to accomplish daily job requirements.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Worked closely with customers to effectively resolve issues and complaints.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Management Trainee Intern
Enterprise Holdings
05.2023 - 08.2023
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Handled day-to-day customer or client questions via telephone or email.
- Described product to customers and accurately explained details and care of merchandise.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Analyzed customer feedback to identify areas for improvement.
Leasing Agent
Yugo Lexington Campus Court
11.2021 - 05.2023
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Distributed and followed up on tenant renewal notices.
- Recruited new residents through website advertising and marketing.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Greeted clients, showed apartments, and prepared leases.
Education
BBA - Management
University Of Kentucky
Lexington, KY12.2023
Skills
- Database Management
- Service Coordination
- Schedule Management
- Data Entry
- Customer Service
- Business Administration
- Vendor Management
- Staff Training
- Time Management
- Organizational Skills
Certification
Hubspot Inbound
Timeline
Dispatcher
Dauenhauer Plumbing, Heating & Air
08.2023 - Current
Management Trainee Intern
Enterprise Holdings
05.2023 - 08.2023
Leasing Agent
Yugo Lexington Campus Court
11.2021 - 05.2023
BBA - Management
University Of Kentucky
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