Shelby Kyrk
Crestline
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Patient Registration Representative
OhioHealth Marion General Hospital
08.2022 - Current
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Contributed to the improvement of departmental workflow through effective collaboration with medical professionals and administrative staff.
- Ensured accurate record-keeping by diligently verifying insurance information and obtaining necessary authorizations for services.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Participated in departmental meetings to discuss areas of improvement, identify solutions for challenges faced, and contribute to ongoing professional development.
- Reduced wait times for patients by consistently processing registrations promptly and efficiently.
Store Manager
TanPro USA
08.2018 - 05.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Office Manager's Assistant
Aspen Dental
01.2021 - 07.2022
- Managed office operations while scheduling appointments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone calls, scheduling appointments, all paper files still in office, dental insurance faxes.
Patient Service Representative
Quantum Health
10.2019 - 04.2020
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Verified insurance eligibility and coverage for patients.
Education
No Degree - Occupational Therapy Assistance
Marion Technical College
Marion, OHHigh School Diploma -
River Valley High School
Caledonia, OH05.2017
Skills
- Registration Services
- Reading Comprehension
- Critical Thinking
- Confidential Records Management
- Verifying Eligibility
- Payment Plan Options
- Patient Database Maintenance
- Claim Forms
- Answer Telephones
- Demographics Information
- Appointment Scheduling
- Order Purchasing
Timeline
Patient Registration Representative
OhioHealth Marion General Hospital
08.2022 - Current
Office Manager's Assistant
Aspen Dental
01.2021 - 07.2022
Patient Service Representative
Quantum Health
10.2019 - 04.2020
Store Manager
TanPro USA
08.2018 - 05.2023
No Degree - Occupational Therapy Assistance
Marion Technical College
High School Diploma -
River Valley High School
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