Kathy Yang
Sacramento,CA
Summary
Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach.
Overview
5
5
years of professional experience
Work History
Patient Registration Representative
Mercy General Hospital
Sacramento, CA
06.2022 - Current
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Visited patients' rooms to collect insurance and financial information required for registrations.
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
Patient Access Representative
UCDMC
Sacramento, CA
05.2022 - 11.2022
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Dialysis Patient Care Technician
DaVita
Sacramento, CA
03.2021 - 11.2022
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Conducted equipment and safety checks on hemodialysis equipment and supplies.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Performed routine quality control and safety checks on all equipment.
Medical Office Administrator
Cann Medical
Sacramento, CA
01.2019 - 08.2021
- Reviewed and sent medical records to other physicians upon request.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw office records and maintained strict document control.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Education
Associate of Science - Nutrition Sciences
Sacramento City College
Sacramento, CA05.2019
Associate of Science - Social Sciences
Sacramento City College
Sacramento, CA05.2019
Associate of Arts - Interdisciplinary Studies
Sacramento City College
Sacramento, CA05.2019
Skills
- Verifying Eligibility
- BLS Certified
- Data Entry Software
- Data Confirmation
- Patient Health Information Access
- Insurance Information Collection
- Adaptable and Flexible
- Teamwork and Collaboration
- Registration Services
- Registration Processing
Languages
Hmong
Native or Bilingual
Timeline
Patient Registration Representative
Mercy General Hospital
06.2022 - Current
Patient Access Representative
UCDMC
05.2022 - 11.2022
Dialysis Patient Care Technician
DaVita
03.2021 - 11.2022
Medical Office Administrator
Cann Medical
01.2019 - 08.2021
Associate of Science - Nutrition Sciences
Sacramento City College
Associate of Science - Social Sciences
Sacramento City College
Associate of Arts - Interdisciplinary Studies
Sacramento City College
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